Automotive Service Advisor / Customer Service

Job Description

Job Description

Automotive Service Advisor / Customer Service 

Customer Experience | High-Earning Potential | Career Growth Opportunity

Krause Auto Group

Be the Connection Between Customers and Exceptional Service

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. If you thrive in a fast-paced environment, enjoy helping customers, and want to build a long-term career with a respected automotive organization, this is an excellent opportunity to grow your career.

For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department.

With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, Nissan,  McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Why You’ll Love It Here

• 401(k) with company match 

• Dental & vision insurance available 

• Paid vacation, PTO, and holidays 

• Career advancement opportunities—we promote from within 

• Employee discounts on vehicles, parts & service 

• Family-owned and operated culture 

• Long-term career stability 

• Supportive and team-oriented environment 

What You’ll Do

As a Service Advisor, you’ll play a key role in delivering an exceptional customer experience while helping ensure efficient service department operations.

Customer Experience Responsibilities

• Greet customers promptly and professionally in the service drive 

• Build strong customer relationships and create a positive service experience 

• Serve as the main point of contact throughout the repair process 

• Provide concierge-level support for customer questions and concerns 

• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally 

• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards 

Service Department Operations

• Oversee service orders and help manage workflow within the service drive 

• Distribute repair orders efficiently between technicians 

• Assist customers with vehicle maintenance recommendations, warranties, and repair information 

• Help ensure technician productivity and daily labor sales goals are achieved 

• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed 

• Support warranty administration and service department processes 

Leadership & Team Collaboration

• Reinforce dealership policies and maintain compliance with company standards 

• Foster strong relationships with technicians, management, and manufacturer representatives 

• Support a positive, team-oriented culture within the service department 

• Participate in training and ongoing process improvement initiatives 

What You Bring

• Strong communication and customer service skills 

• Organized, professional, and detail-oriented mindset 

• Ability to multitask and perform well in a fast-paced environment 

• Leadership ability and experience working with teams 

• Positive attitude and self-motivated work ethic 

• Proven ability to deliver strong customer satisfaction results 

• Professional appearance and polished communication style 

• Ability to work independently while collaborating with others effectively 

Requirements:

• Valid driver’s license with a clean driving record 

• Previous automotive service advisor or dealership experience preferred 

Why Krause Auto Group?

• Over 30 years of automotive success 

• Family-owned and operated organization 

• Promote-from-within culture with real advancement opportunities 

• Leadership team committed to employee growth and development 

• Opportunity to work with some of the most respected automotive brands in the industry 

Perfect For Candidates With Backgrounds In:

• Automotive service advising 

• Automotive repair or technician experience 

• Customer service and sales 

• Service drive management 

• Hospitality and client relationship roles 

• High-volume dealership environments 

Our Commitment to You

Krause Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.

Auto Group is proud to be an equal opportunity employer. We are committed to creating a workplace where every employee feels respected, supported, and empowered to succeed.