Retail Manager

Retail Manager

Meow Wolf opens portals of possibility. Come as you are!

We are individuals who inspire creativity in people's lives through art and exploration, so that our combined imaginations can transform the world we live in. We create immersive and interactive experiences that transport audiences into fantastic realms of story and exploration. Our Vision is to be the world's leading creative company, reimagining the paradigm of art and storytelling, to make a positive difference in the world.

If this all sounds like YOU, read on.

Job Summary

The Retail Manager is responsible for the retail operations at Meow Wolf Los Angeles. Major duties include managing all retail staff and the on-site warehouse department, as well as department budget management and improvement to retail operations, policies, and procedures. Reporting to the General Manager, the Retail Manager ensures profitability of retail operations by effectively managing all business aspects of retail, such as: inventory, managing staffing, creating budgets, and setting goals.

Key Responsibilities

• Hire and train staff to provide a memorable and uniquely Meow Wolf level of service to guests
• Directly supervising retail leads, gift shop staff, and warehouse staff
• Executing store inventories and cycle counts
• Managing the retail department budget
• Managing the retail on-site warehouse department
• Carry out supervisory responsibilities in accordance with company policies and applicable laws
• Initiate, encourage, and maintain internal and cross-departmental communication
• Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
• Assures the store is properly stocked and visually merchandised as required
• Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members when interacting with guests
• Fulfill all manager on duty duties, skills, and knowledge, including the ability to perform any role within the retail department
• Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively
• Providing feedback and reviews for all retail staff; maintaining high quality staff performance
• Analyze customer feedback and suggest ways to improve product lines
• Actively listen to and resolve complaints
• Set and maintain high standards of organization and cleanliness throughout the gift shop
• Respond to injuries and emergencies appropriately
• Managing, reviewing, and signing off on payroll for all hourly employees
• Making projections for hiring needs and completing hiring procedures
• With Human Resources, recommending and developing retail staff training
• Recommending, creating, and communicating policies and procedures
• Maintaining knowledge of events, special programs and projects and communicating them to the staff
• Tracking fluctuations in visitation numbers and adjusting staffing levels accordingly
• Other duties as assigned

Required Qualifications

• Minimum 5 years management experience in retail, exhibit, attraction, museum, or other public space/entertainment/operations environment
• Proven work experience as a Retail Manager or similar role
• Prior experience with visual merchandising
• Hands-on experience with point-of-sale systems
• Proven experience developing, managing and achieving budgets
• Strong service skills and welcoming demeanor required
• Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
• Experience training staff and identifying training needs
• Adult + Child + Infant CPR, AED, and First Aid certification preferred
• Bilingual, especially but not limited to English and Spanish preferred
• Excellent customer service, communication and organizational skills
• Ability to lead and manage staff
• Good judgment in difficult and complicated management situations
• Ability to maintain an appropriate, dispassionate demeanor in emergencies, difficult customer interactions, and interactions with personnel
• Ability to follow and enforce safety rules
• Adaptable to changes in a fast-paced work environment

Work Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and scanners. This position also works in an indoor setting with exposure to noisy environments, dim lighting, strong visual effects including strobing lights, special effects, fog machines and small and/ or enclosed spaces.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical ability to walk, stand, take stairs/slides/elevators, and navigate the elements during the day and night. Employee may be required to remain in a sitting or standing position for prolonged periods, and repeat motions that may include the wrists, hands, and/or fingers. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift up to 20 pounds at times.

The employee will comply with company and OSHA standard workplace safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:

This is a full-time position that requires the ability to work a flexible schedule including evenings, weekends and holidays.

Supervisor Responsibilities:

This position does require supervisory responsibility.

Travel

This position does not require travel

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

IMPACT: Meow Wolf is committed to our DIY roots and grassroots community support principles. To document that commitment, we converted our legal designation into a Delaware Public Benefit Corporation and have certified as a B Corporation. As a B Corp, we have a triple bottom line of supporting financial, social and environmental wellbeing in our community.

INCLUSION: Meow Wolf is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring all employees enjoy and thrive in a work environment where differences make us the vibrant, wonderful community we are! All employment decisions at Meow Wolf are based on business need, job requirements, and individual qualifications, without regard to race, color, ancestry, national origin, gender, pregnancy, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, service in the military or any other characteristic protected by federal, state or local law.

BENEFITS:

• Medical Insurance options: PPO & HDHP*
• Dental and Vision Insurance*
• HSA, HRA, and FSA options*
• 401k Retirement Plan
• Company paid Life Insurance Policy and Disability Coverage(s)*
• Voluntary Critical Illness and Life Insurance Policies*
• Company Paid Employee Assistance Program
• Paid Parental Leave for 12 weeks
• Discount off Meow Wolf Gift Shop Merch and Cafes
• Admission to Meow Wolf attractions for employees and guests

*Regular or Project Based Full-time positions

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