Project Manager PromiseOS (Volunteer)

Project Manager — PromiseOS (Volunteer)

PromiseStack x PromiseOperations x PromiseMeasure | Youth Support Infrastructure & Systems Coordination

Organization: Mentor A Promise (MAP)

Project: PromiseOS

Location: Remote / Hybrid (NYC Collaboration as Needed)

Type: Volunteer Leadership Role

Reports To: Director of Product & Technology / Executive Operations Leadership

Works Closely With: PromiseStack, PromiseMeasure, PromiseShield, PromisePublic, PromiseLearning, Program Leadership, Research & Operations Teams

About Mentor A Promise

Mentor A Promise (MAP) is a New York City–based nonprofit dedicated to supporting children and youth experiencing housing instability through mentorship, education, literacy, social-emotional learning, creative expression, and community-centered programming.

MAP operates across multiple systems connected to youth support, including education, mentorship, public engagement, wellness, technology, and operational coordination. As the organization grows, MAP is exploring new ways to strengthen how support systems connect and communicate around young people and families.

About PromiseOS | Coordinated Youth Support Infrastructure

PromiseOS is a long-term initiative focused on building a coordinated youth-support ecosystem designed to help connect mentors, educators, programs, referrals, and support systems in a more organized and trauma-informed way.

The vision is not simply software.

It is operational infrastructure designed to help reduce fragmentation across youth-serving systems while improving communication, coordination, consistency, and long-term outcomes.

PromiseOS aims to support areas including:

• Student support coordination
• Mentorship tracking
• Referral workflows
• Attendance and engagement support
• SEL and wellness coordination
• Resource access and follow-up systems
• Longitudinal impact measurement
• Trauma-informed operational workflows

This initiative sits at the intersection of:

• Technology
• Operations
• Research & Measurement
• Public Systems Coordination
• Human-Centered Support Infrastructure

Role Overview

MAP is seeking a Project Manager for PromiseOS to help coordinate the planning, organization, execution, and cross-functional development of the PromiseOS initiative.

This role is responsible for helping move the project from concept into structured implementation by supporting:

• Project coordination
• Cross-team communication
• Workflow organization
• Strategic planning support
• Timeline management
• Documentation systems
• Operational execution

The ideal candidate is highly organized, systems-oriented, collaborative, and comfortable managing complex, evolving projects involving multiple stakeholders and disciplines.

This is a high-impact systems coordination role focused on operational execution, organizational alignment, and infrastructure development.

Core Responsibilities

Project Coordination & Operational Execution

• Coordinate day-to-day project management activities related to PromiseOS
• Help organize project timelines, deliverables, priorities, and implementation phases
• Track progress across multiple teams and initiatives
• Support operational follow-through and accountability

Cross-Functional Team Coordination

• Coordinate communication across PromiseStack, PromiseMeasure, PromiseShield, PromiseOperations, and related teams
• Help ensure alignment between technical, operational, research, and programmatic goals
• Support collaboration between leadership, operations, and development contributors

Workflow & Systems Organization

• Help develop structured project workflows and operational systems
• Organize project documentation, planning materials, and implementation processes
• Support project management systems and coordination tools

Strategic Planning Support

• Assist with project planning discussions and implementation strategy
• Help identify gaps, blockers, risks, and coordination needs
• Support phased rollout planning and operational prioritization

Documentation & Communication

• Maintain organized project records and coordination updates
• Prepare meeting agendas, notes, and follow-up action items
• Help ensure communication clarity and project continuity across teams

Mission-Aligned Systems Development

• Support development of trauma-informed and dignity-centered operational systems
• Help ensure organizational workflows remain human-centered and practical
• Contribute to building systems that strengthen coordination and long-term support for youth and families

Qualifications

Required

• Strong project management, organizational, and coordination skills
• Ability to manage multiple priorities and moving parts simultaneously
• Strong communication and collaboration abilities
• Systems-thinking mindset and operational problem-solving ability
• Comfort working in evolving and interdisciplinary environments
• Alignment with MAP’s mission and dignity-centered values

Preferred

• Experience in project management, operations, nonprofit systems, technology coordination, or program implementation
• Familiarity with education, youth services, nonprofit operations, or community systems
• Experience coordinating cross-functional teams or initiatives
• Interest in systems-building, social impact infrastructure, or organizational operations

Commitment

• Volunteer leadership role
• Approximately 5–10 hours per week
• Minimum 6-month commitment required
• Remote / hybrid collaboration

What You’ll Gain

• Experience helping coordinate a large-scale social impact infrastructure initiative
• Cross-functional collaboration across technology, operations, research, and public engagement teams
• Opportunity to help shape an emerging coordinated support ecosystem
• Portfolio-building systems and operations leadership experience
• Professional references and letters of recommendation

How to Apply

Interested candidates should apply directly through Idealist and submit:

• Resume (required)
• Brief statement of interest describing project management, operations, or systems coordination experience

Help build the connective tissue behind youth support systems.

Turning coordination into continuity—and continuity into long-term impact.

This role holds the pieces together.

From research to outreach to execution—help ensure every story is fully built before it’s told.

Thank you for your interest in volunteering with our organization. At this time, volunteer opportunities are limited to individuals based in the United States due to legal, safeguarding, data-privacy, and programmatic requirements. We appreciate your interest in our mission and your understanding of these constraints.