Crisis Care Case Manager - Reset Center

Why join Connections If you’re passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together, we’r e saving lives and changing the face of behavioral health. A bout Connections We’re not just behavioral health people— we’re crisis people . When individuals need support now , we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery. Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care expertise . Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered critical crisis care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering: providing immediate care to people in crisis and connecting them to long-term support within their community. About the RESET Center, operated by Connections Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or d rugs) and would otherwise be transported to the emergency department or jail. In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community. Earn More with Shift Differentials Maximize your earnings with additional hourly pay:

• $2/hr -> Monday-Thursday Nights
• $3/hr -> Friday-Sunday Nights
• $2/hr -> Saturday-Sunday Days

What You'll Do: The Case Manager at the RESET Center provides person-centered care coordination, engagement, and discharge planning to individuals utilizing the sobering program. Working from a harm-reduction and trauma-informed approach, the CM supports participants in stabilizing safely, explores immediate needs, and connects them to ongoing services in the community. This role conducts brief screenings and assessments, engages in crisis de-escalation when needed, and collaborates closely with community partners—including onsite Sheriff’s staff, local law enforcement, emergency departments, and outpatient providers—to facilitate rapid discharge and seamless linkage to care. The CM ensures participants leave the program with clear next steps and access to resources that promote health, recovery, and stability. Welcome individuals with empathy, respect, and a non-judgmental approach in a low-barrier, trauma-informed environment. Engage participants using motivational interviewing to identify needs, goals, and readiness for services. Conduct brief screenings and assessments to understand risk, safety, and resource needs. Provide education, encouragement, and practical support tailored to participant goals. Develop short-term, accessible discharge plans for individuals staying between 4–24 hours. Coordinate referrals and warm handoffs to community resources including: Substance use treatment (outpatient, detox, MAT) Managed alcohol programs Mental health providers Shelters, crisis housing, and social services Hospital or emergency care when clinically appropriate Support crisis de-escalation and conflict intervention in collaboration with the care team. Document timely and accurate services entries in Epic to support care coordination, safety, and communication. Maintain collaborative relationships with law enforcement, public health partners, and community agencies. Complete required RESET Center trainings. Perform all other duties as assigned. What You'll Bring: 1-3 years of experience in harm reduction, crisis services, behavioral health, or related community care settings High School diploma or equivalent Experience supporting law enforcement diversion or working alongside first responders, emergency departments, or criminal-legal partners Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire Basic computer literacy, including the ability to document in an electronic health record (EHR) Ability to obtain and accurately record vital signs Strong attention to detail and ability to complete documentation in a timely manner Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment It would be great if you had: Prior experience with Managed Alcohol Programs (MAP), medical respite, interim housing, or sobering programs Associate Degree in Behavioral Health or related field Lived experience related to substance use, recovery, homelessness, or justice system involvement is highly valued and encouraged Current Basic Life Support (BLS) certification What We Offer: Full-time only: Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity CHS pays for Basic Life, AD&D, Short and Long-Term Disability Voluntary Life insurance option for employees and their families Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan) Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses) 401k company match after 6 months (50% of deferrals up to 6% of compensation) Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays Company‑paid parental leave available to eligible employees All employees (Pool, Part-time and Full-time): Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support After 90 days, you are auto enrolled in the 401k Plan Connections Health Solutions is an Equal Opportunity Employer. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic. Actual compensation is based on relevant experience, education, internal equity, and budget.

$26 - $30 USD

EEO Statement Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants. Recruitment Fraud Warning Connections Health Solutions has been made aware of individuals impersonating our recruiters and issuing fraudulent interview invitations and job offers. Please note: Official communications come only from an email address ending in @connectionshs.com . We will never extend an offer without completing our formal interview process. We will never ask candidates to pay fees, purchase equipment, or send money as part of the hiring process. If you receive a suspicious communication claiming to represent Connections Health Solutions, please contact View email address on click.appcast.io to verify its authenticity before responding. Create a Job Alert Interested in building your career at Connections Health Solutions? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Employment Title Select... Start date year End date month Select... End date year Current role Education School Select... Degree Select... Select... Select... Start date year End date month Select... End date year Legal First Name * Legal Last Name * Address 1 * Address 2 City * State * Select... Are you legally authorized to work in the U.S.? * Select... Do you now, or will you in the future, require immigration sponsorship for work authorization (e.g., H-1B)? (if hired, verification will be required consistent with federal law.) * Select... Have you previously worked for Connections Health Solutions? * Select... Do you have any relatives employed by this organization? * Select... Are you comfortable working on-site in a low-barrier sobering environment with individuals who may be actively intoxicated? * Select... List any work related certifications or licenses you currently possess. Include the type of license, the license number, and the state issued. Are you currently involved in any proceeding that could affect your license or certification? Select... PROFESSIONAL REFERENCESList two references. One professional and one personal (other than those listed ascurrent/former supervisor) that we may contact. LinkedIn Profile How did you hear about us? * What excites you about working for Connections Health Solutions? * I would like to receive updates from a recruiter about this job via SMS. Please answer with Yes or No. * Select... Note: Selecting “no” will not eliminate you from consideration for this role. Message and data rates may apply, depending on your mobile phone service plan. At any time you can get more help by replying HELP to these texts, or you can opt out completely by replying STOP. Connections Health Solutions (CHS) will use your personal information to manage the hiring process, including evaluating your application and conducting interviews. Your data may be shared with our applicant tracking system provider (Greenhouse Software, Inc.) and, if applicable, transferred to the United States. Your information will be handled in accordance with applicable privacy laws, and you have rights regarding access, correction, and deletion of your data. * Do you acknowledge and consent to the processing of your personal data as described above? Select... Were you referred by a Connections Health Solutions employee? If yes, please add the employees full name, location, and position. * Please attach copies of any certifications you hold to your profile. Accepted file types: pdf, doc, docx, txt, rtf Do you have a High School Diploma or GED (or equivalent)? Select... #J-18808-Ljbffr Connections Health Solutions