Fan Ambassador (Part Time)

Fan Ambassador (Guest Services Team Member)

At Cosm, we don't just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.

This is hospitality. This is Shared Reality. This is what it means to be CosmWorthy.

Fan Ambassadors (Guest Services Team Members) ensure the highest level of hospitality by welcoming and assisting guests throughout their entire journeyfrom arrival to departure. This includes greeting and scanning tickets, supporting ticket and retail sales, answering questions, and creating a warm, engaging environment for every guest. This role also supports overall venue operations by assisting with wayfinding, event setup and breakdown, answering phone inquiries, and helping maintain a safe, organized environment for all guests and team members.

Responsibilities:

• Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
• Deliver exceptional, service-oriented hospitality to all guests from arrival through departure
• Create memorable experiences through engaging, personalized interactions
• Demonstrate strong knowledge of company offerings, promotions, and events
• Consistently engage Fans (guests), team members, and leaders with a friendly, professional, and optimistic approach
• Foster a connected, one-team environment by supporting team members to ensure fan (guest) satisfaction
• Follow direction from leadership with a positive, solutions-focused mindset
• Contribute to a collaborative, high-energy team culture
• Support food and beverage operations by running food, drinks and assisting with bussing tables as needed
• Adhere to all company policies, procedures, and service standards outlined in training materials and the employee handbook
• Maintain a safe working environment by following all company and state safety guidelines
• Support operational needs, including side work and maintaining clean, organized areas
• Demonstrate strong communication, time management, and organizational skills
• Thrive in a fast-paced, high-volume environment and perform well under pressure
• Maintain a consistently positive, professional, and optimistic attitude
• Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook

Experience:

• Previous guest services and/ or retail experience is preferred but not required.
• Excellent communication and professional interpersonal skills required.
• Must be fluent in English and able to write in basic English.
• Must be of legal age to work unrestricted hours as outlined by local ordinances and state laws.
• Food Handler Card required (or ability to obtain within required timeframe) as outlined by local ordinances and state laws
• Alcohol Service Training (or ability to obtain within required timeframe) as outlined by local ordinances and state laws
• Must be able to continuously stand, walk and lift up to 10 pounds.
• Must be able to frequently bend, squat, reach overhead, and lift up to 20 pounds.
• Will be occasionally kneeling and lifting up to 50 pounds.
• Will seldom be sitting, climbing, pushing, pulling, and lifting over 50 pounds.
• Ability to work a flexible schedule, including nights, weekends, and holidays

Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.

All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.