Director, Team Member Wellbeing & Experience (MD/DO or Advanced Practice Provider)

Overview

Promoting professional fulfillment and mitigating burnout requires organization-wide change. The Director, Team Member Wellbeing and Experience owns the organization-wide wellbeing strategy, including definitions of success, KPIs, and alignment across ambulatory care teams. This role is accountable for improving care delivery performance by addressing organization-level drivers of care team effectiveness, including workflow design, practice efficiency, clinical operations, and local site variation. While the role partners with HR on workforce strategy and culture initiatives, it does not own HR policies, employee relations, compensation, or talent management. This role manages care team wellbeing through data, system design, and operational change. Under the direct supervision of the Chief Population Health and Integration Officer, the Director of Team Wellbeing and Experience is a clinically trained leader responsible for advancing organization-wide occupational wellbeing by addressing the structural, operational, and cultural drivers of burnout improving team-member engagement across the entire healthcare workforce. Grounded in the Stanford Occupational Wellbeing Framework, this role focuses on improving the conditions of work by partnering with clinical, operational, and support teams to redesign processes, optimize workflows, and measurably improve team member experience, wellbeing, and organizational performance. They will align CUC's wellbeing strategy and focus on the following domains:
• Workload and job demands
• Efficiency and operational flow
• Control, autonomy, and decision-making
• Organizational culture and leadership
• Meaning, purpose, and professional fulfillment to increase Joy In Work
This position requires a practicing clinician (Advanced Practice Provider or Physician) with strong expertise in Lean management, performance improvement, data analysis, and healthcare operations, as well as the ability to connect authentically with all team members-not only medical providers, but also nursing, ancillary, administrative, and supporting departments. The Director of Team Wellbeing and Experience partners with key stakeholders across the organization, including CommUnityCare's senior leaders, to ensure the success of CommUnityCare's Wellbeing strategy with dotted lines to the System and the People Department.


This position will hold a 0.5 FTE that will be clinically facing providing direct patient care in the areas of Primary Care.

Responsibilities

Essential Functions

-Develop and execute an organizational vision, strategy, and roadmap for care team wellbeing across all ambulatory settings, comparable to Director roles that spearhead integrated strategic programs.
-Design and implements a comprehensive, multi-year employee wellbeing strategy with measurable long-term and short-term goals.
-Partner with CommUnityCare leaders to embed wellbeing into organizational priorities, cultural initiatives, and operational structures.
-Utilizing an evidence-based framework like the Stanford Model of Occupational Well-being or the IHI Quintuple Aim translating core elements of that framework to our specific workplace tailored to ambulatory environments.
-Develops and implements policies and programs and manages budgetary responsibility pertaining to wellbeing strategies.
-Provides key stakeholders with performance dashboards and comprehensive data that communicates the value and outcomes of wellbeing initiatives including impact on retention, turnover and team member burnout.
-Build and oversee a comprehensive wellbeing measurement infrastructure, including surveys, operational indicators, burnout metrics, and qualitative feedback loops.
-Utilizing granular, local level data that reflects the true care team experience. Owning the data governance and working with data analytics to determine outcomes of key initiatives.
-In collaboration with Communications, develops communication and marketing strategies including executive remarks and presentations around employee wellbeing and retention.
-Keeps a pulse on health and wellbeing trends externally and regularly assesses employees' views on the success of deployed initiatives.
-Collects, analyzes, and reports employee wellbeing/burnout data to inform program design enhancements aimed at improving employee wellbeing and team member health outcomes.
-Utilize validated measurement tools that ask specific team wellbeing questions and offers opportunities for team members to provide feedback on what causes them the most concern during their work day (ie. MiniZ).
-Participates as a member of CommUnityCare's Council structure including membership in the Population Health Council and the Quality and Risk Council to inform cross-functional leadership of initiative roll out, outcomes and follow up. Works in collaboration with the Director, Care Model and the Director, Quality and Performance Improvement.
-Coordinates regional meetings, training agendas, and presentations for program staff on occupational health topics.
-Ensures coordination with critical stakeholders for all Employee Health related programs (Clinical Services, Operations, Nursing, Risk and Compliance, HR, Communications).
-Support ongoing initiatives currently underway including Nourishing Tables, Wellness Improvement Leader training and deployment, and provide coaching and development for wellbeing champions.
-Build and support a distributed network of Wellbeing Improvement Leaders (WILs), maintaining their current reporting structure while providing strategic guidance, development, and shared tools.
-Oversee creation, evaluation, and scaling of initiatives such as resilience support, local change strategies, burnout prevention efforts, recognition programs, and care-team experience redesig.

People Management/Department Management/Business Unit Management:
-Directs service line operations and execution of initiatives, goals and programs.

-Assists in implementation of new initiatives and ensure coordination of strategy and initiatives.
-Adheres to all local, state, and federal regulations.
-Participates as member of company leadership team.
-Helps maintain a recruiting model that provides candidates with a superior experience and enables leaders to identify employees who will live the company mission every day.
-Builds and maintains a superior department support team serving all employees in a manner that is consistent with the company's core values.
-Leads complex organizational change efforts.
-Directs, supports and coaches direct reports.
-Responds proactively to employee needs and concerns.
-Develops "experts" and "expertise" throughout the department and seeks employee input.
-Facilitates consensus among divergent groups.
-Minimizes staff turnover.
-Acknowledges and rewards employees' strengths and accomplishments.
-Evaluates assigned staff performance and competency, providing direct feedback.
-Assesses learning needs, develops competency plans and provides opportunities for learning.

Qualifications

MINIMUM EDUCATION: Doctoral or Professional Degree: Physician (MD/DO), Physician Assistant, or Nurse Practitioner

REQUIRED EXPERIENCE:

-5 years of experience in direct healthcare delivery, preferably in Primary Care

-2 years of experience in clinical leadership as well as management and training

-2 years of experience in employee wellbeing and/or performance improvement within systems

PREFERRED EXPERIENCE:

-Proven experience in implementing organization-wide programs across multiple locations

-Experience building or leading wellbeing, experience, or workforce initiatives at a system or enterprise level

-Experience linking workforce wellbeing to financial and operational outcomes

REQUIRED LICENSURE/CERTIFICATIONS:

-Unrestricted license to practice medicine in the State of Texas, or ability to obtain in a mutually agreed-upon timeframe

-Current Basic Life Support (BLS) Certification for Healthcare Providers through the American Heart Association or American Red Cross