Account Support Associate

Account Support Associate

Our client, a Retail and Departmental Stores company, is looking for an Account Support Associate for their New York City, NY / Hybrid location.

Responsibilities:

• Administrative & Project Coordination
• Maintain project timelines, trackers, and status reports for client programs.
• Coordinate follow-up activities and monitor action items across cross-functional teams.
• Track open issues, system enhancements, and client requests to ensure timely resolution.
• Assist with meeting preparation, including agenda development, meeting notes, and follow-up communication.
• Support planning and coordination efforts for trade shows, client meetings, and quarterly business reviews (QBRs).
• Reporting & Analytics Support:
• Generate and distribute sales, inventory, and operational reports.
• Partner with internal reporting resources to gather and compile business data.
• Maintain reporting dashboards and support ad hoc analytical requests.
• Assist with preparation of QBR presentations and client-facing materials.
• Client & Account Support:
• Prepare weekly status updates and reporting packages for key accounts.
• Monitor customer service and quality-related issues and ensure appropriate follow-up.
• Support client deliverables and communication efforts.
• Serve as a liaison between account management and cross-functional partners to help keep projects on track.
• Team Support:
• Assist with tracking business priorities and deadlines.
• Maintain organized documentation and program records.
• Provide general administrative support to the Uniforms team as needed.
• Support special projects and business initiatives.

Requirements:

• Bachelor's degree preferred
• 1-3 years of experience in account coordination, customer service, project coordination, merchandising, sales support, or a related field.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams.
• Strong communication and relationship-building skills.
• Detail-oriented with the ability to work independently and collaboratively in a fast-paced environment.
• Preferred Qualifications:
• Experience supporting account management, sales, wholesale, retail, or uniform programs.
• Experience preparing presentations, reports, and client-facing materials.
• Familiarity with inventory, order management, or supply chain processes

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities