Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Customer Service Representative/Route Service Representative

$2,000 per month

Gateway Services Inc.

Customer Service Representative/Route Service Representative – Lasting Paws Before You Apply — What This Role Requires This is not a desk job and not a traditional driving role. As a Customer Service Representative (CSR) at Gateway, you are the primary, face-to-face representative of our company to veterinary clinics and, at times, pet parents. You work independently, manage a demanding route, and handle pets in emotionally sensitive situations with precision, professionalism, and care. This role is physically active, emotionally real, and operationally critical. From the moment a pet is entrusted to you, everything downstream depends on your accuracy, reliability, and judgment. If you take pride in doing meaningful work, value professionalism, enjoy building relationships, and are comfortable with physical and emotional responsibility, this role can be deeply rewarding. About Gateway Services Gateway Services is North America’s leading pet aftercare provider, trusted by over 17,000 veterinary clinics. With more than 2,300 team members across 140+ locations, we support pet parents with dignity, compassion, and care — one pet at a time. Please visit Gateway Services Inc. to learn more about us. (Don’t worry if you haven’t worked in pet aftercare before — we’ll provide training!) Job Overview The CSR role sits at the very start of the pet aftercare process. You are the link between Gateway and our veterinary partners, responsible for: Building and maintaining trusted clinic relationships Ensuring pets are handled and transported with dignity Executing pickups and deliveries accurately and on time Protecting trust through professionalism and attention to detail This is a relationship-driven role with high accountability, requiring independence, organization, and composure in sensitive environments. The CSR role reports to the Care Center Manager. The CSR supports veterinary partners by providing professional, compassionate pickup and delivery services on an assigned route. This role requires exceptional accuracy, integrity, and sensitivity. Key Responsibilities Review daily routes, load required equipment, and ensure all items are correct before departure Visit assigned veterinary clinics, maintain strong professional relationships, and follow clinic procedures Retrieve deceased pets respectfully, often from chest freezers, with awareness of public and clinic environments Use company technology to scan pets at pickup and delivery; double check names, IDs, and instructions Accurately document requests and complete all follow through Interact with pet parents occasionally, with compassion and professionalism Return to the Care Center to unload pets, place them correctly, and complete scanning and handoff to Operations Maintain full responsibility for each pet until properly received and documented Serve as the primary point of contact for clinics, building strong, respectful relationships and addressing questions or concerns promptly Deliver consistent, compassionate, high quality service while gathering feedback to improve the clinic experience Complete all route stops accurately and on time; anticipate clinic needs and follow all safety and company policies Maintain cleanliness and professionalism of vehicle, equipment, and uniform Support basic account related administrative tasks Provide clinics with information on available services and commemorative options; distribute approved materials Identify service opportunities and refer potential leads to Business Development Role Focus You are not a salesperson—you are a trusted partner delivering care, accuracy, and dignity at every step. What We’re Looking For This role is best suited for someone who: Is personable, calm, and compassionate Takes pride in professionalism and personal accountability Is physically capable of frequent lifting and active workdays Is highly reliable, organized, and detail-oriented Builds trust naturally and communicates clearly Understands that accuracy and consistency are essential Loves pets and respects the emotional weight of this work Pet lovers and pet parents often thrive in this role. Education, Training & Qualifications High school diploma or GED required Prior customer service, account management, or route-based experience preferred Valid driver’s license with a clean driving record Comfortable using mobile technology and CRM systems Ability to work early mornings, weekends, or holidays as needed Working Conditions Frequent heavy lifting up to 100 lbs and physical activity Driving in all weather and road conditions Exposure to emotionally sensitive situations Independent work with high accountability Fast-paced, non-desk-based work environment What You’ll Get At Gateway, we support our people with meaningful benefits and growth opportunities: Competitive hourly pay + overtime eligibility Medical, Dental, and Vision insurance Company-paid Life, AD&D, and LTD insurance 401(k) with employer match Tuition assistance (up to $2,000) Paid holidays and PTO Career development and internal advancement opportunities The chance to do work that truly matters Join Us If you’re looking for more than just a job — if you want a role where your compassion, charisma, and community spirit shine through — we’d love to hear from you. Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee's cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at View email address on click.appcast.io Gateway Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all Team Members. New employees joining Gateway Services will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, please visit #J-18808-Ljbffr Gateway Services Inc.

Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the Customer Service Representative/Route Service Representative in Sandy, UT vacancy
  • $18.56 - $25.08 per hour

    About USS: United Site Services is the industry leader in comprehensive...  ...that help enable our customers’ project and event success....  ...technicians, customer care representatives, sales professionals, and functional...  ...to meet customer needs when routes needs to be adjusted or... 
    Suggested
    Full time
    Temporary work
    Part time
    Second job
    Local area
    Flexible hours
    Shift work

    United Site Services

    South Jordan, UT
    4 days ago
  • Frito Lay - - Responsibilities: Deliver, sell, and merchandise FritoLay products; Drive company truck to stores; Unload orders and merchandise at stores; Build relationships with store managers to increase sales; Operate routes with set days off and schedule
    Suggested

    FRITO LAY

    West Jordan, UT
    2 days ago
  • $750 per week

     ...insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences.Role Overview:We are welcoming participants from all backgrounds, including anyone looking for administrative assistant... 
    Suggested
    Part time
    Casual work
    Remote work
    Flexible hours

    AFG

    South Jordan, UT
    5 days ago
  •  ...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your... 
    Suggested
    Contract work
    Part time
    Local area

    Dollar Tree

    Sandy, UT
    1 day ago
  •  ...with clients and provide solutions to ensure their vision is realized and enhance their buying experience. Job Overview Customer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are... 
    Suggested
    Contract work
    For contractors
    Flexible hours

    Bedrosians

    South Jordan, UT
    1 day ago
  •  ...personable, detail-oriented, and willing to assist wherever needed. Responsibilities Answer and route incoming phone calls Greet visitors and provide excellent customer service Manage general office organization and administrative tasks Assist with light QuickBooks and... 
    Work at office

    corviaconsulting

    Draper, UT
    4 days ago
  • Customer Service Technical Support Representative Full-time Department: Member Care Cricut® empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials... 
    Full time
    Work at office
    Local area
    Immediate start
    Remote work
    Relocation
    Relocation package
    Monday to Friday
    Shift work

    Cricut

    South Jordan, UT
    6 days ago
  • Are you an experienced call center or customer service professional with an interest in financial services? We’re hiring Account Representatives to support clients at a top-tier investment banking firm , providing high-quality account assistance in a fast-paced, metrics... 
    Contract work

    Russell Tobin

    South Jordan, UT
    5 days ago
  •  ...Customer Service Associate As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second... 
    Full time
    Part time
    Local area

    Savers | Value Village

    Draper, UT
    2 days ago
  • $17 per hour

     ...Our client is seeking Call Center Sales Representatives within 100 miles of Chicago, IL or...  ...each featuring distinct offerings and customer criteria. In the role of a Call Center...  ...benefits of our client's products and services Initiate outbound calls to customers... 
    Hourly pay
    Permanent employment
    Full time
    Temporary work
    Part time
    Work experience placement
    Remote work
    Work from home
    Flexible hours
    Shift work
    Weekend work
    South Jordan, UT
    13 days ago
  •  ...furnishings manufacturer, transforming homes worldwide. With our customer base continuously growing, we are expanding our reach by...  ...brand worldwide. Purpose at Ashley: The Customer Service Representative is the front‑line ambassador for Ashley, responsible for delivering... 
    Work at office
    Worldwide
    Shift work

    Ashley Furniture Industries

    Draper, UT
    6 days ago
  •  ...Join the Front Line of Elite Customer Experience At Intermountain Home Services (IHS), our Customer Service Representatives are more than call takers. They're problem solvers, appointment setters, relationship builders, and the first impression of our brands. If... 

    Intermountain Home Services

    Sandy, UT
    4 days ago
  •  ...strong team bonds. Hybrid Work Flexibility: After 6 months of service, enjoy a hybrid schedule that balances in‑office and...  ...Experience. Position Description: Join our Client as a Customer Support Representative where you'll handle incoming phone calls regarding various... 
    Work at office
    Local area
    Remote work

    Russell Tobin

    South Jordan, UT
    6 days ago
  • Customer Service Representative role at Just Right Plumbing, Heating, & Cooling Just Right Heating, Cooling & Plumbing is a heating and cooling company that was formally started in 2004, but our founder, Dan Dearden, started in the business back in 1977. We have multiple... 
    Summer work
    Weekend work

    Just Right Plumbing, Heating, & Cooling

    Sandy, UT
    6 days ago
  • $12.5 per hour

     ...hiring out-going, career oriented, sales professionals to join their teams as a Licensed Insurance Sales Representatives (Licensed Sales Producers) or Customer Service Representatives. The Customer Service Representative provides an exceptional customer service... 
    Hourly pay
    Flexible hours
    Shift work
    Weekend work

    Allstate Recruiting

    Draper, UT
    6 days ago
  • $19 - $23 per hour

    Join A Plus - Where Every Call Opens the Door to a Great Career! Customer Service Representative | West Valley City, UT Hourly Position | $19-23/hour Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s talk—your future starts here!... 
    Hourly pay
    Work at office
    Local area

    A Plus Garage Doors

    Sandy, UT
    6 days ago
  • $16 - $18 per hour

    Upfront Plumbing Drains Heating and Air is currently hiring for a full-time Customer Service Associate to provide excellent customer service while managing a variety of administrative tasks in the Midvale, UT area. This position earns a competitive wage of $16-$18 per... 
    Hourly pay
    Full time
    Live in
    Currently hiring
    Work at office
    Monday to Friday

    Upfront Plumbing Drains Heating and Air

    Midvale, UT
    6 days ago
  • $16 - $19 per hour

    Unique Auto Body is looking for a friendly, outgoing Customer Service Representative (CSR) who enjoys helping people. In this role, you'll welcome customers, answer questions, and help ensure they feel informed, supported, and cared for throughout the collision repair process... 
    Hourly pay
    Full time
    Work at office
    Monday to Friday

    Unique Auto Body

    South Jordan, UT
    6 days ago
  •  ...THE ART FACILITIES * ADVANCEMENT OPPORTUNITIES * GREAT EARNINGS AND BENEFITS Gerber Collision & Glass is looking for a Customer Service Representative to join our winning team. This is an excellent opportunity to become part of the leader in collision repair and take... 

    Gerber Collision & Glass

    Sandy, UT
    6 days ago
  • $20 - $23 per hour

     ...fast, and our commitment is to deliver the best work of our lives. This is YOUR CHANCE to be the person our customers count on. As our Customer Service Representative, L2, you will partner with the Executive Director of Operations and cross‑functional teams to resolve... 
    Work at office
    Remote work
    Monday to Friday
    Day shift

    PLACE

    Draper, UT
    6 days ago
  •  ...Customer Service Representative Are you ready to build your career by joining a global financial institution? If so, our client is hiring a Customer Service Representative! Position Type: Contract On-site Required: Preference for 1 of the following: College Degree OR... 
    Contract work

    Hired by Matrix

    South Jordan, UT
    4 days ago
  •  ...Respond to an extremely large volume of calls that enter the servicing area. Successful candidates will possess the following skills...  ...extremely hectic environment. Requires 3+ years prior experience in customer service. May also require specific knowledge of financial... 

    Linium Resources

    South Jordan, UT
    6 days ago
  •  ...POSITION SUMMARY Are you passionate about delivering top-notch customer service? Do you thrive in a fast-paced, people-focused environment? If so, we want YOU on our team! As a Customer Service Representative, you’ll play a vital role in ensuring LifeWave Inc. customers... 
    Work at office
    Monday to Friday
    Shift work

    LifeWave Careers

    Draper, UT
    20 days ago
  • $20 per hour

     ...residential HVAC, plumbing, and electrical services with 7,000 professionals and over 45...  ...As an In-Store Sales Representative and Lead Generator, you will engage with...  ...lead-generation, brand-awareness, and customer education while scheduling in-home consultations... 
    Hourly pay
    Weekly pay
    Full time
    Part time
    Work at office
    Work from home
    Relocation package
    Flexible hours
    Shift work
    Weekend work

    ARS-Rescue Rooter

    Sandy, UT
    2 days ago
  • $20 - $22 per hour

     ...detail-oriented, and willing to assist wherever needed. Responsibilities - Answer and route incoming phone calls - Greet visitors and provide excellent customer service - Manage general office organization and administrative tasks - Assist with light... 
    Full time
    Work at office

    corviaconsulting

    Draper, UT
    5 days ago
  • $20 per hour

     ...communication apps, including taking pictures to be uploaded to our reporting app with a smartphone. This includes: the displays before service, remaining back stock of floral and food and beverage products, any damaged items, the display after the service, vendor portal... 
    Part time
    Local area
    Flexible hours
    Day shift

    Kids for the Future

    Sandy, UT
    6 days ago
  • $80k - $100k

    nullEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Earn $80,000-$100,000+ Your First Year...

    HairClub

    Sandy, UT
    2 days ago
  • $38.48k

     ...flavors creating joy for our customers every day. Our 8,000+ driven...  ...What does a Customer Care Representative do at Swire Coca-Cola? Provides...  ...in product voids, handling service/repair requests, and routine...  ...of updated delivery route changes via phone call/email... 
    Full time
    Work at office
    Visa sponsorship
    Work visa
    Monday to Friday

    Swire Coca-Cola

    Draper, UT
    4 days ago
  •  ...your daily duties will include entering charges, posting insurance checks, submitting insurance claims, billing patients and customer service to name a few. Full and part time positions available. Qualifications Solid understanding of billing software and electronic medical... 
    Full time
    Part time

    ELITE CODING AND BILLING, LLC

    Draper, UT
    6 days ago
  • $19 - $21 per hour

     ...residential HVAC, plumbing, and electrical services , with more than 7,000 professionals and...  ...hiring outgoing Retail Sales Associates to represent ARS inside major home improvement retail locations by introducing customers to our home comfort solutions, energy-... 
    Hourly pay
    Weekly pay
    Full time
    Part time
    Relocation package
    Flexible hours
    Shift work
    Weekend work

    YES! AIR CONDITIONING HEATING PLUMBING ELECTRIC

    Sandy, UT
    2 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Representative/Route Service Representative. Be the first to apply!