Customer Service Account Manager

Flexible Metal is a fast growing company providing quality parts to the auto industry worldwide. We are looking for a Customer Service Account Manager to be based out of our Hamburg, MI facility.

SUMMARY

Coordinate the sales and commercial activities for assigned accounts.This shall include new and existing business, pricing, delivery, changes and continuous improvement activities for the Flexible Metal product group.

ESSENTIAL ROLES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Develop new business through contacts with existing customers
• Seek out new business opportunities with new customers
• Manage process of quotations, customer cost breakdown forms, PO’s, orders received, contract review, continuous improvement and product life cycle
• Support new product launches; maintain existing business
• Negotiate piece price, tooling, capital recovery programs, and long-term sourcing agreements
• Monitor customer requirements in the areas of quality, delivery and engineering changes
• Provide written information in the areas of sales forecasts, changes within the customer, quotation summary, monthly update reports, new programs
• Manage cost recovery activities with the customer (tariffs, material increases, etc.)

JOB SKILLS AND QUALIFICATION

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor of Science degree in Engineering/Business from four-year College or University; with a minimum of five years related experience and/or training; or equivalent combination of education and experience.

• Good written, oral, planning and organizational skills.

• Strong computer skills required, primarily in the use of spreadsheets, word processors, presentation software and project management software.

• Excellent facilitation skills along with the ability to balance technical solutions against economic and human factors.

• Must be proficient in the English language, both written and verbal.

• Ability to read, analyze and interpret internal cost sheets, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

• Ability to convert financial data from internal quote sheets to customer cost breakdown forms.

• Understanding of basic blueprint reading, geometric dimensioning and tolerance, welding processes, metallurgical process and metal properties preferred.

• Knowledgeable and proficient in negotiation.

• Experience in manufacturing and automotive fields is preferred.

• Experience with tariffs and submitting to customers for reimbursement beneficial.