Dental Lab Technician

Supporting the Mexican market, the full-time remote Customer Experience - Dental Lab Technician will collaborate with clinicians on treatment plans, provide live clinical support, and facilitate cross-functional communication to ensure quality outcomes and exceptional service. Key responsibilities Collaborate with doctors to review and refine case designs for optimal patient outcomes Provide real-time technical support to Spanish-speaking clinicians via phone, chat, and video Act as a liaison between clinicians and lab teams, translating feedback into production outcomes Required qualifications Full professional fluency in Spanish and English, both written and spoken 3+ years of experience in a dental technician role 2+ years of experience with 3Shape CAD/CAM design, including Implant and Crown & Bridge cases Deep understanding of digital dental workflows and best design practices Proven ability to build rapport with clinicians and manage complex concerns with professionalism