(USA) Operations Manager

Position Summary Initiates directs and participates in community outreach programs by encouraging and supporting associates and managers in serving as good members of the community, establishing and maintaining relationships with key individuals or groups in the community, representing the company to various external organizations, and championing company-sponsored programs, events and sustainability efforts to associates, customers and the local community. Ensures compliance with company policies and procedures by holding hourly associates accountable, analyzing and interpreting reports, implementing and monitoring asset protection and safety controls, maintaining quality assurance standards, overseeing safety and operational reviews, developing and implementing action plans to correct deficiencies and providing direction and guidance on executing company programs and strategic initiatives. Provides supervision and development opportunities for hourly associates in assigned area by hiring, training, mentoring and actively listening to associates, assigning duties, evaluating performance and providing recognition, setting clear expectations and communicating consistently and effectively, promoting a belonging mindset in the workplace, and providing tours to teach feedback to ensure business goals are achieved. Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model, managing and supporting customer service initiatives ensuring customer needs, complaints and issues are successfully resolved, developing and implementing action plans to correct deficiencies and providing process improvement leadership to ensure a high quality customer experience. Assists store manager in driving the financial performance of the facility by ensuring that sales and profit goals are achieved, reviewing and evaluating PL Profit Loss statements, assisting the management team in controlling expenses to ensure they are indexed to sales, developing and implementing plans to correct any deficiencies in financial performance and participating in analyzing economic trends and community needs for budget forecasting. Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives to meet customer and business needs, identifying and communicating goals and objectives, building accountability for and measuring progress in achieving results, identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning. Provides supervision and development opportunities for associates by hiring and training, mentoring, assigning duties, providing recognition and promoting a belonging mindset in the workplace. Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans, utilizing and supporting the Open Door Policy, providing direction and guidance on applying these in executing business processes and practices. Respect the individual: Builds high-performing teams, embraces differences in people, cultures, ideas and experiences, creates a workplace where associates feel seen, supported and connected through a culture of belonging, creates opportunities for all associates to thrive and perform. Respect the individual: Works collaboratively, builds strong and trusting relationships, communicates with impact, energy and positivity to motivate and influence. Respect the individual: Attracts and retains the best talent, empowers and develops talent and recognizes others' contributions and accomplishments. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance, models the Walmart values to support and foster our culture, holds oneself and others accountable, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, members and the world around us, creating a sense of belonging, eliminating waste, participating in local giving. Act with Integrity: Acts in a selfless manner and is consistently humble, self-aware, honest, fair and transparent. Serve Our Customers and Members: Delivers results while putting the customer first, considers and adapts to how, where and when customers shop, and applies the EDLP and EDLC business models to all plans. Serves Our Customers and Members: Makes decisions based on data insights and analysis, balances short and long‑term priorities and considers our customers, fellow associates, shareholders, suppliers, business partners and communities when making plans. Strive for Excellence: Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience and encourages learning from mistakes. Strive for Excellence: Drives continuous improvements, adopts and encourages the use of new technologies and skills and supports others through change. Benefits At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Compensation Annual salary range for this position is $65,000.00 – $100,000.00. Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: Regional Pay Zone (RPZ) (based on location) Complex Structure (based on external factors that create challenges) State Pay Differential (where applicable) Minimum Qualifications 2 years’ of college; or 1 year’s retail experience and 1 year’s supervisory experience; or 2 years’ general work experience and 1 year’s supervisory experience. Associates will be required to attend and successfully complete all job‑required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, general work experience supervising 5 or more direct reports, including the responsibility of performance management, mentoring, hiring, and firing. Primary Location 2715 S ORANGE AVE, ORLANDO, FL 32806-5403, United States of America Drug‑Free Workplace Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr