Pediatric Care Coordinator

Pediatric Care CoordinatorCoordinates care for pediatric patient populations in order to increase effectiveness of preventive health care measures. This includes collaborating with health care providers and conducting outreach to patient families for follow up, scheduling, and resourcing. Monitors and enrolls patients for various preventative healthcare campaigns.Schedule: Shifts are scheduled Monday through Saturday between 8:00 a.m. and 7:00 p.m. Mountain Time.Hours: Full-time remote position, 40 hours per week.Scheduling: Individual schedules are determined based on business needs.Travel: Quarterly visits to clinic(s) if location permitsDaily monitoring and working of schedule queues to place outbound calls to schedule patient appointments and notify them of appointment informationReceives inbound calls from patients/clinics and assists in resolution of concerns. Prepares, processes, and manages patient documentation in electronic medical record systemEngages in pre-visit planning to surface important information to close gaps in patient care. Manages and updates patient information in electronic medical records system. Manages patient appointments and referrals throughout the system.Works closely and collaboratively with clinic teams. Leads and participates in Provider huddles to disseminate patient level data and receive instruction for next steps to improve patient outcomesSupports Providers and Care Managers in working at the top of their license.Acts as a liaison between the patient and the clinics by providing high levels of customer service and resolving outstanding issues/concerns. Supports patients to access of care and instruction about their condition(s). Supports patients through transitions of care and facilitate handoffs between care teamsEstablishes and maintains expertise in community resources and connect patients to these resources in order to help them overcome socioeconomic barriers.Assists caregivers and patients with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner. Accurately and efficiently processes transactions, answer questions, and resolve concerns for assigned specialty area and other specialty areas as assigned.Demonstrates knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures. Provides feedback to Knowledge Repository Content Owner (KRCO) to ensure appropriate direction is provided to caregivers.Works with other Care Coordinators, the Care Coordination Supervisor, and the Care Coordination Manager to develop standard work and best practicesPatient Care CoordinationPatient InformationPatient SupportPatient AdvocacyPatient Care DocumentationComputer LiteracyReferral CoordinationHealthcare IndustryPatient CareReferralsExperience in a customer service role requiring use of enterprise software systems.Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.Demonstrated customer service and problem-solving skills.Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.Demonstrated skills in diplomacy and discretion with excellent customer relations skills.One year of health care or customer service work experience.A working knowledge of the healthcare industry, roles, and terminology.Experience in a role that includes coaching and training others to use enterprise software or case management systems.Interact with others requiring employee to verbally communicate as well as hear and understand spoken information.Operate computers, telephones, office equipment, including manipulating paper requiring the ability to move fingers and hands.See and read computer monitors and documents.Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.Location: Key Bank TowerWork City: Salt Lake CityWork State: UtahScheduled Weekly Hours: 40$18.82 - $28.66