Client Care Specialist

Job Description

Job Description

Schedules appointments for patients by telephone or in person by performing the following duties. Performs other miscellaneous administrative tasks as directed. Responsibilities Essential Duties and Responsibilities include the following. Other duties may be assigned.
Schedules appointments and enters appointment dates and time into computerized scheduler.
Records when appointments have been filled or canceled.
Upon patient cancellation, emails or notes to scheduled therapist reason for cancellation and indicates if patient has rescheduled.
Telephones or writes patients to remind them of appointments.
Greets and directs patients, salespeople, and visitors.
Answers telephone and either responds to inquiry or directs caller to appropriate personnel.
Assist with other medical office needs, including registering patients and receiving payments for services provided.
Adheres to company’s policies and procedures.
Adheres to company’s values statement and social contract. Required Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 



 
Education and/or Experience 
High school diploma or general education degree (GED); or one to three months related experience or training; or equivalent combination of education and experience.



 



 
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees if the organization.



 
Mathematical Skills 
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.



 
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. 



 
Computer Skills 
To perform this job successfully, an individual should have knowledge of Contract Management systems; Database software; Internet software; Spreadsheet software and Word Processing software. 



 
Other Skills and Abilities 
50% + of the job description for this position relates to the ability to successfully relate, work effectively, and get along well with patients and colleagues.



 
Other Qualifications 
Friendly, outgoing personality with pleasant disposition who cares about others.