Technical Program Manager, Gen AI Operations Planning

Scale’s Operations Planning Team sits at the intersection of Engagement Management (EM), GenAI Delivery, GTM, and Growth Ops. The Planning TPM reduces friction between customer requirements and delivery by centralizing planning, accounts. As a TPM on Planning you will own program-level planning and systems combines program management, operational rigor, analytics literacy, and strong stakeholder management, with the goal of making account planning predictable, This is a role designed to build deep account knowledge: each Planning TPM will ultimately be assigned to support 1-2 priority accounts to develop the context accurate planning and forecasting.

Ensure project-level customer demand is captured accurately, consistently and Own day-to-day monitoring and execution of Production Plan and Opportunity Surface forecast risks and coordinate tactical interventions through the Ops Planning leads.

Monitor account-level FTE budgets and employee spend; Stress-test staffing scenarios to provide early warnings on headcount risks discrepancies in project-level staffing data.

ACCOUNT INTELLIGENCE & SYSTEMS ENABLEMENT

* Actively participate in core account meetings (ops, finance, GTM, delivery) as the Ops demand operational lead. * Design, build and maintain scalable planning tools and account-level reporting artifacts (ramp planning sheets, account dashboards, account Standardize and centralize information flow across customer ops pillars (Compensation packages at Scale for eligible roles include base salary, equity, maximum target for new hire salaries for the position and may be inclusive of skills, experience, qualifications, interview performance, and relevant education or training. Scale employees in eligible roles are also granted equity equity grant. comprehensive health, dental and vision coverage, retirement benefits, a Please reference the job posting's subtitle for where this position will be For pay transparency purposes, the base salary range for this full-time PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering At Scale, our mission is to develop reliable AI systems for the world's most Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. AI applications.

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