IT Consultant V, Solutions (KP HealthConnect Revenue Cycle)

IT Consultant V, Solutions (KP HealthConnect Revenue Cycle)

Our KP HealthConnect Solution Consulting team works primarily in the Revenue Cycle space to deliver solutions across all of Kaiser Permanente's markets on large investment projects, programs, and enhancements. As an IT consultant, you will participate in all aspects of the investment project lifecycle, which includes estimating, requirements gathering, solution design, documentation, application build, testing support, deployment, and go-live support. Utilizing your certification(s) and expertise in Epic Revenue Cycle applications (Resolute Professional Billing, Resolute Hospital Billing, Prelude, Grand Central, etc.), you will have primary responsibility for ensuring the KP HealthConnect components of the solutions we provide our Revenue Cycle business partners meet and exceed their needs. As an IT Consultant working in a team environment, you will collaborate with business and IT professionals across Kaiser Permanente to deliver solutions and configuration for KP HealthConnect's Revenue Cycle modules and integrate with other applications/systems outside of Epic to drive value for our Revenue Cycle business partners.

Job Summary

In addition to the responsibilities listed below, this position is responsible for providing support for customers (users), and assigned applications and/or information systems, including software implementation, cross-functional integration, complex configuration, and testing. Additional responsibilities also include leading solution design support efforts and research initiatives for translating requirements into workable technical solutions, and supporting the evaluation of third-party vendors as directed.

Essential Responsibilities

• Conducts or oversees business-specific projects by applying deep expertise in subject area; promoting adherence to all procedures and policies; developing work plans to meet business priorities and deadlines; determining and carrying out processes and methodologies; coordinating and delegating resources to accomplish organizational goals; partnering internally and externally to make effective business decisions; solving complex problems; escalating issues or risks, as appropriate; monitoring progress and results; recognizing and capitalizing on improvement opportunities; evaluating recommendations made; and influencing the completion of project tasks by others.
• Practices self-leadership and promotes learning in others by building relationships with cross-functional stakeholders; communicating information and providing advice to drive projects forward; influencing team members within assigned unit; listening and responding to, seeking, and addressing performance feedback; adapting to competing demands and new responsibilities; providing feedback to others, including upward feedback to leadership and mentoring junior team members; creating and executing plans to capitalize on strengths and improve opportunity areas; and adapting to and learning from change, difficulties, and feedback.
• Develops requirements, or leads a team of IT consultants in the development of requirements for complex or specialized process or system solutions which may span multiple business domains by partnering with stakeholders and appropriate IT teams (for example, Solutions Delivery, Infrastructure, Enterprise Architecture).
• Leverages multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements (for example, SMART) across the enterprise.
• Leads and oversees the development and documentation of comprehensive business cases to assess the costs, benefits, ROI, and Total Cost of Ownership (TCO) of complex solution proposals.
• Provides insight, guidance, and recommendations throughout the evolution of applications, systems, and/or processes to a desired future state by maintaining and leveraging a comprehensive understanding of how current processes impact business operations across the enterprise.
• Maps current state against future state processes.
• Defines the impact of requirements on upstream and downstream solution components.
• Provides insight and influence to senior management and business leaders on how to integrate requirements with current systems and business processes across the enterprise.
• Reviews, evaluates, and prioritizes value gaps and opportunities for process enhancements or efficiencies.
• Influences solution design by providing insight and consultation at design sessions with IT teams to help translate requirements into workable business solutions.
• Recommends and advocates for additional data and/or services needed to address key business issues related to process or solutions design.
• Participates in evaluating third-party vendors as directed.
• Drives continuous process improvement by leading the development, implementation, and maintenance of standardized tools, templates, and processes across the enterprise.
• Recommends and advocates for regional and national process improvements which align with sustainable best practices, and the strategic and tactical goals of the business.

Knowledge, Skills and Abilities: (Core)

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

Knowledge, Skills and Abilities: (Functional)

• Application Design, Architecture
• Information Architecture
• Software Development Life Cycle
• System Testing
• System and Technology Integration
• Analytical Skills
• Business Case Development
• Business Planning
• Business Process Improvement
• Client Focus
• Crisis Incident Management
• Debugging and Troubleshooting
• Demonstrating Personal Flexibility
• Innovative Mindset
• Maintain Files and Records
• Managing Diverse Relationships
• Mentoring and Coaching
• Model Development
• Negotiation
• Organizational Skills
• Prioritization
• Process Validation
• Project Management
• Relationship Building
• Requirements Elicitation & Analysis
• Technical Documentation
• Vendor Management

Minimum Qualifications:

• Minimum two (2) years experience in software or system testing across multiple IT environments.
• Minimum one (1) year software or application development experience.
• Bachelors degree in Business Administration, Computer Science, CIS or related field and Minimum eight (8) years experience in IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.

Preferred Qualifications:

• Four (4) years experience working for a health care organization
• Four (4) years experience working for an IT organization
• Three (3) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
• Three (3) years experience working on cross-functional project teams
• Four (4) years experience in business case development and analysis
• Four (4) years experience in solutioning process/service metrics and reporting.
• Two (2) years experience in implementing new business processes or driving end user workflow changes within an enterprise.
• Three (3) years experience in large scale software implementations

Primary Location: Washington, Renton, Renton Administration - Adams

Additional Locations:

• Pleasanton, CA
• Portland, OR
• Pasadena, CA
• Honolulu, HI
• Atlanta, GA
• Vancouver, BC
• Greenwood Village, CO
• Hyattsville, MD

Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri, Working Hours Start: 08:00 AM Working Hours End: 05:00 PM Job Schedule: Full-time Job Type: Standard Worker Location: Flexible Employee Status: Regular Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee Job Level: Individual Contributor Department: KPIT ADMIN - RC/