Warehouse/Counter Service

Warehouse/Counter Service - Full Time / Non-Exempt Location: Richmond, VA Reports To: Branch Manager General Summary This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading items in customers’ vehicles. Responsible for the safe operation of all branch material‑handling equipment while pulling accurate orders, loading branch and customer vehicles, and ensuring timely deliveries to customer locations. Job Responsibilities Provide fast and friendly customer service by following "Customer First" standards, in person or over the telephone. Display a positive attitude by greeting customers as they enter the branch. Ensure commitments made to customers are met or exceeded. Pull customer orders from the warehouse and load them into company delivery trucks, the branch, or customer vehicles, or stage items for pick‑up while using safe material‑handling procedures. Produce and complete accurate paperwork including, but not limited to, invoices, C.O.D.'s, special orders, vendor purchase orders, shipping, and receiving paperwork. Ensure all product leaving the branch is billed. Collect payment via cash or credit card and follow all money‑handling procedures. Follow procedure to process all customer returns and warranties on the same day they are received. Unload deliveries to the branch by hand or by using material‑handling equipment (MHE) and place product in assigned stocking areas. Ensure safe and efficient operation of lift trucks or other MHE. Keep forklifts in good working order and properly maintained. Immediately report damage, safety issues, and accidents to the supervisor. Perform all warehouse‑related duties, including maintaining the appearance of the warehouse and entire facility. Duties include, but are not limited to, clearing debris, pallets, and cartons, sweeping, vacuuming, cleaning the restroom, emptying trash, and tidying shelves. Maintain the appearance of the yard and parking area by removing trash daily. Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized correctly to prevent damage. Immediately report discrepancies to the supervisor. Process, prepare, and receive all product shipped by UPS. Use/maintain a counter notebook. Other duties as assigned. Preferred Education and Qualifications Exemplify excellent verbal communication skills with the general public and/or customers. Maintain an excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone, or at the delivery site. Demonstrated proficiency while operating a computer and Prophet 21. Ability to read invoices, catalogs, stock numbers, and descriptions to accurately identify items. Work Environment Fast‑paced environment where frequent interruptions may occur. Requires frequent bending, climbing, moving, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The schedule is typically Monday through Friday with some Saturdays (half day). This is a safety‑sensitive position. Successful completion of pre‑employment screens is required and the employee must be 18 years of age to operate a forklift. Benefits Package Includes Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to a 24‑Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners, and Dependents Short‑and Long‑term Disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage – Discounts on Entertainment, Shopping and MORE! Access to LifeMart – Discounts on Hotels, Apple Products and MORE! Career Advancement Opportunities & On‑site training courses Weekly Pay – Every Friday #J-18808-Ljbffr R.E. Michel Company, LLC