DR Bartender, The Smokehouse Coop (Full-Time; Varied)

Harrah's Cherokee Casino Resort Position Description

POSITION TITLE: DR Bartender

DEPARTMENT: Entertainment, Selu Garden Caf, The Smokehouse Coop, Gordon Ramsay, Players Reserve, Pool Bar, Italian

GRADE/FLSA STATUS : H8/16Non-Exempt

BADGE TYPE/COLOR: KeyBlue

REPORTS TO: Supervisor, Food Service

SUPERVISES: Bartender, Service Person, F&B Host, Dining Assistant, Bar Help, F&B Cashier

JOB SUMMARY:

Create an entertainment environment for all guests. Provide courteous, friendly, and prompt beverage service.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIESBARTENDER:

• Provide fast, friendly, professional beverage service to casino guests and beverage servers (2-minute production cycle per 10 alcoholic beverages)
• Work in an assigned area, such as a dining room or lounge, and pleasantly take beverage orders from guests
• Maintain a clean station at all times
• Able to answer questions about Harrah's facilities and services
• Explain and encourage Caesars Rewards participation
• Provide fast, friendly service to guests
• Accept payment and give change when necessary
• Present the check to the guest and acquire signatures when necessary
• Prepare beverages as ordered
• Build relationships with guests
• Upbeat personality for all interactions with guests and fellow Team Members
• Pick up trash, glasses, and litter in or out of the work area
• Keep the bar area clean and the workstation stocked in accordance with established health and safety guidelines
• Operate a cash register/POS system, ring the proper amount into the register, and give a guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Commission and/or the NC ABC Commission
• Mentor Level 1 and Level 2 bartenders
• Work at any station as business demands
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIESSUPERVISOR:

• Ensure that all food and beverage products served meet the established specifications and standards
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay to the manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end-of-shift banking functions
• Assist cashiers with voids and overrides
• Work with Finance and IT teams to ensure that all revenue is captured and reported in an accurate and relevant manner
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat, positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Serve as a communication liaison to subordinates and the Restaurant Manager
• Responsible for the timely delivery of comp requests from VIP services and other casino departments
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end-of-shift logs in a timely and accurate manner
• Develop highly skilled, successful Team Members, set realistic and measurable service standards, and hold Team Members accountable for meeting standards
• Communicate and enforce company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy
• Ensure service recovery activities
• Exhibit sound decision-making with emphasis on motivating the team and maintaining high morale
• Enforce all appearance and uniform guidelines
• Monitor bartenders and other Team Members with cash to ensure proper cash handling procedures
• Conduct a physical inventory of barware and requisition replacement items as needed
• Ensure all Team Members are following the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft, and bottled beer and wine
• Other duties as assigned
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required
• Six months of customer service experience is preferred

1. RASP certification is required*

*Can be completed within 30 days of the hire date

Must demonstrate the following essential knowledge and skills:

• Basic math skills
• Excellent guest service and communication skills are required
• Excellent interpersonal skills
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must be able to operate in mentally and physically stressful situations
• Must be able to lift and carry up to 25 pounds constantly
• Must be able to be on feet for an 8-hour shift
• Must be able to frequently reach above and below the shoulder, stand, and walk for up to four hours
• Must be able to possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
• Must be able to bend, stoop, crouch, kneel, and twist when serving beverages
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casino Resort reserves the right to make changes in the above job description whenever necessary.