Product & Web Solutions Supervisor

Purpose of the Position Under the general direction of the Systems Manager, the Product & Web Solutions Supervisor is responsible for the administration of all Academy business process management software solution systems such as Zoho One, Access PlanIt (Training Management System), Academy Website and Happeo (Academy Intranet). This position will manage the daily operations of the Academy Website, TMS, Happeo and Zoho One products in accordance with established policies and procedures as well as manage the support of Academy staff and external users in these systems. This position will directly supervise the Product Solutions Specialist and Fullstack Developer positions. This position will assist the Systems Manager in ensuring that all Academy software solutions continually meet the needs of the Academy’s programs in fulfillment of their strategic objectives. This position oversees 3 direct reports. Specific Duties This is a 40 hour a week hybrid with remote flexibility position, typically working M-F from 8:00 to 4:30 p.m. and is based on contract funding subject to annual renewal. The position may be subject to intermittent overnight travel and work shifts outside of normal business hours, including weekends and evenings if needed. This position requires that you reside within California throughout the duration of your employment and live within a commutable distance from the worksite your work supports. Positions are typically assigned to either our Riverside or San Diego office for any on-site work. Note: some duties may include working with and/or exposure to sensitive/traumatic topics or material dealing with child abuse, abuse against older adults and adults with disabilities, and/or issues and scenarios related to mental health, substance use, or racism. The Academy is a project of the San Diego State University Research Foundation, which is grant-funded and serves as an auxiliary to the University. The Academy is based near, but not on campus, and does not have direct responsibilities for working with or teaching college students. The Academy is currently going through a reclassification process. If this position’s classification changes during this process, it would not change the role, responsibilities, or compensation of the position. Product Solutions Development and Administration (55%) Lead the design and development of product solutions for the Academy, applying advanced knowledge of systems, data structures, and integrations to address complex organizational needs. Manage the PWS team’s portfolio of product solutions, overseeing the full lifecycle from intake and scoping through implementation and sustainability. Establish and oversee product solution governance processes, including intake, prioritization, and resource allocation, ensuring alignment with organizational strategy and capacity. Analyze and translate business needs into scalable, integrated system solutions that align technology, data, and operational processes across programs. Provide oversight of the development, implementation, and continuous improvement processes across all product solutions within the Academy. Work independently with advanced problem-solving to develop innovative, sustainable solutions that enhance system effectiveness and support long-term organizational goals. Website Development & Management (20%) Lead Academy’s efforts to partner with the SDSU website team to leverage campus resources in the Academy’s website development and management efforts. Collaborate with the Brand and Marketing team to ensure the Academy website aligns with our strategic efforts in how we connect with our external partners. Lead efforts to integrate Academy systems into the website, such as the LMS, CRM, Marketing, and customer support tools, to ensure growth and sustainability. Supervision (20%) Lead and motivate direct reports to deliver high performing results. Participate in recruitment and onboarding of new Academy staff. Co-create and track individual development goals for direct reports, ensuring the availability of development opportunities. Engage Systems team staff in effective capacity building and other learning opportunities in order to integrate culturally responsive and recovery-oriented practices into our daily work to promote healing and healthy relationships. Provide personnel management, including regular supervision conferences and professional development for direct reports. Monitor performance and conduct ongoing performance evaluation of direct reports. Other Duties as Assigned (5%) Perform other duties as assigned which are in the best interests of the Academy for Professional Excellence. Travel to off-site locations for Academy and Program meetings (primarily in Riverside and San Diego). Qualifications & Special Skills Knowledge and Abilities: Ability to work in a team setting & relate well to others within the Academy for Professional Excellence environment. Ability to effectively handle interpersonal interactions at all levels of the organization. Ability to interact effectively with co-workers, partners, and professionals. Ability to understand and follow posted work rules and procedures. Ability to display motivation and strong interpersonal skills. Ability to display organization and meet deadlines. Ability to display good judgment and critical thinking skills. Ability to demonstrate a high level of cross-cultural sensitivity. Fundamental written and oral communication skills, including a sound foundation in English grammar, spelling, and punctuation. Proactively understands problems from a broad, interactive perspective and is able to develop solutions that combine information and ideas in new, unprecedented ways. Advanced knowledge and skills in technical information systems and application program packages. Advanced knowledge of common software application packages, equipment platforms, reference database systems and sources, and training methods. Advanced understanding of networks, data communication, and multimedia systems. Experience in leading teams and implementation efforts for assigned projects using advanced communication and listening skills. Minimum Qualifications Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study. Two-years of progressively responsible work experience. Preferred Qualifications Administrator-level experience managing and developing solutions for a CRM, database management solution, or similar systems designed to manage business process solutions. Administrator-level and implementation experience with Zoho One. Familiarity with Programming Languages, such as Javascript, C++, Python, Deluge, SQL, NoSQL. Basic knowledge of HTML and CSS for webpage structure, styling, and frontend web development support. Familiarity in developing and maintaining APIs and systems integration solutions. Expertise implementing and maintaining technical policies and procedures around data management: data entry, data quality assurance, and data cleanup. Expertise in developing reporting solutions and tools for external partners. Additional Applicant Information Candidate must reside in California and live within a commutable distance from SDSU at time of hire. Job offer is contingent upon satisfactory clearance based on background check results (including a criminal record check). San Diego State University Research Foundation is an equal opportunity employer. Consistent with California law and federal civil rights laws, SDSU Research Foundation provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin or any other categories protected by federal or state law. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. Our commitment to equal opportunity means ensuring that every employee has equal access to resources and support. SDSU Research Foundation complies with Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), and other applicable state and federal anti-discrimination laws including grant or contract terms and conditions related to funded program activities. Further the SDSU Research Foundation maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices. SDSU Research Foundation makes all employment decisions including, but not limited to, applicant screening, hiring, promotion, demotion, compensation, benefits, disciplinary actions, and terminations on the basis of merit. #J-18808-Ljbffr San Diego State University Research Foundation