SaaS Onboarding & Adoption Specialist, AI Solutions

About the Role We are seeking an experienced Product Specialist with a proven background in the SaaS industry to support customer onboarding, drive product adoption, and deliver measurable value through our AI product suite. The successful candidate will serve as a trusted advisor to our clients, ensuring seamless engagement across the customer lifecycle, while collaborating with internal stakeholders to align product capabilities with business outcomes. Key Responsibilities Customer Onboarding & Enablement Lead customer onboarding journeys, ensuring seamless setup, integration, and initial success with our AI products. Conduct customer-focused sessions, demos, and recommend best practices. Build strong relationships with customer stakeholders across technical, business, and executive teams. Gather customer feedback and translate insights into actionable recommendations for internal teams. Ensure high customer satisfaction and contribute to renewal and expansion opportunities. Driving Adoption & Value Realization Act as a trusted advisor to customers, helping them integrate AI solutions into business workflows. Monitor product usage and proactively identify opportunities to increase adoption. Collaborate with customers to define success metrics and demonstrate ROI. Cross-Functional Collaboration Partner with Product, Engineering, and Support teams to elevate and resolve customer issues. Share customer insights to influence product roadmap and strategy. Collaborate with Sales and Customer Success teams to drive long-term account growth. Reporting & Insights Track and analyze customer health, adoption, and engagement metrics. Provide regular reports and business reviews to both customers and internal stakeholders. What We’re Looking For 3–6 years of hands‑on experience in SaaS, preferably in a Product Specialist, Solutions Architect, or Business Consultant role. Strong understanding of customer onboarding, engagement, and adoption frameworks. Demonstrated experience in stakeholder management across diverse customer and internal groups. Proficiency in analyzing product usage data and presenting actionable insights. Prior hands‑on exposure to AI or data‑driven products is required. Strong verbal and written communication skills, especially in the areas of requirements and solution documentation. Ability to manage and work across multiple projects, with experience collaborating with remote teams across different time zones. Strong ability to demo, train, and deliver excellent customer presentations. Strong logical, analytical, and problem‑solving skills. Open to travel on short notice to customer locations when required. Good understanding of MS Office, JIRA, Confluence, and professional services tools. Ability to learn new skills and operate in a fast‑paced and changing environment. Why Zenoti Be part of an innovative company that is revolutionizing the wellness and beauty industry. Work with a dynamic and diverse team that values collaboration, creativity, and growth. Opportunity to lead impactful projects and shape the global success of Zenoti’s platform. Attractive compensation. Medical coverage for yourself and your immediate family. Access to regular yoga, meditation, breathwork, and stress‑management sessions. Family benefit awareness initiatives are also included. Regular social activities, and opportunities to contribute to community initiatives. Zenoti Pay Range: $85,000 USD – $110,000 USD Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. #J-18808-Ljbffr Zenoti