General Manager

Overview

At the Boyd Group, our teams work to provide the elite infrastructure and supportive environment you need to be the best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Company

Gerber Collision & Glass

Job Description

The General Manager’s primary responsibility is to provide an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with established policies and procedures. The General Manager plans and implements the daily operations of the Collision Center to ensure KPI and insurance metrics are met and coaches staff to enable performance and success.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through‑put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards; manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Review and follow up on Store CSI performance within 24 hours.

Education and Experience

• Post‑secondary education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Required Skills and Abilities

• Attention to detail and a high degree of accuracy.
• Consistently demonstrate successful client experience.
• Clear verbal and written communication skills.
• Ability to motivate others using effective coaching tools and management skills.

Benefits

• Annual paid time off (PTO) plans.
• 2 weeks of paid parental leave for full‑time employees working a minimum of 30 hours per week.
• 6 paid holidays annually.
• Medical, prescription drug, dental & vision insurance effective Day 1.
• 401(k) retirement plan with company match.
• Employer‑paid short‑term disability & life insurance.
• Additional voluntary life insurance.
• Continuing education opportunities.
• Free prescription or non‑prescription safety glasses annually.
• Annual voluntary uniform stipend.
• Voluntary daily pay option available.

Equal Employment Opportunity

Gerber welcomes unique talents from all backgrounds and characteristics. Qualified individuals, including those with disabilities and protected veterans, are encouraged to apply. The physical demands of your job must be met to successfully perform the essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Compensation

$46,800 - $80,000+ per year based on experience.