Customer Care Center - Account Manager I - II - Personal Lines

Customer Care Center - Account Manager I - II - Personal Lines

Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person. If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.

Our Customer Care Center is currently seeking an account manager to act as a contact for policyholders being serviced by the Cincinnati Customer Care Center on behalf of our independent agents. This position is based at our Headquarters in Fairfield, OH. The pay range for this position is $60,000 - $75,000 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.

Be ready to:

• Act as the primary point of contact for policyholders and agencies partnered with the Customer Care Center
• Creatively solve challenges or obstacles to provide superior customer service by taking ownership and initiative
• Effectively and efficiently manage tasks using proficient time management, organizational skills and collaboration
• Underwrite and service policies; including direct correspondence with policyholders
• Assist with training new associates as needed
• Use technology to analyze reports to determine profitability for renewal and new business opportunities
• Maintain overall quality and efficiency of work performed on the team
• Maintain an assigned territory size and volume
• Meet high demand of requests within stated service standards while maintaining accuracy

Be equipped with:

• Ability to analyze situations and make decisions clearly
• Clear explanation of complex insurance issues to customers with little to no insurance knowledge
• Learn coverage forms, company products, company appetite and procedures
• Work autonomously with attention to detail
• Use various software and operating systems
• Collaborate with others to get results, including being flexible and open to change
• Ability to maintain license through continuing education according to state requirements

Bring education and experience from:

• High school diploma (required), associate or bachelor's degree (preferred)
• An active property and casualty insurance license is preferred; however, candidates will be required to obtain within 3 months of hire
• 2+ years of property and casualty insurance experience (preferred)
• Experience with underwriting and/or risk selection within a carrier or agency (preferred)

Enjoy benefits and amenities Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities.

Embrace a diverse team As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws.