ASSISTANT MANAGER

Assistant Manager Position

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a management member for a Dunkin'/Baskin Robins franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, a smile, and maybe even a joke or two. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

We are looking for assistant managers, who are 18+ and will be responsible for coaching crew members throughout their shift to execute Dunkin'/Baskin operational standards and deliver a great guest experience.

Assistant Manager Responsibilities

• Work in a team environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain operational excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to brand standards

Drives sales growth:

• Takes accountability for understanding all in-store marketing promotions
• Executes new product roll-outs including selling to guests and product execution
• Ensures the restaurant is well maintained including cleanliness during shift
• Utilizes appropriate suggestive selling
• Brings product issues to the attention of restaurant manager

Competencies

• Guest focus
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following brand recommended guest recovery process
• Passion for results
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Problem solving and decision making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal relationships & influence
• Develops and maintains relationships with team without violating the fraternization policy
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills/Qualifications

• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High school diploma or equivalent