Field Manager

Location 2100 N State Highway 360,Suite 1805,Grand Prairie, TX, 75050,United States Job Category Managerial, Operations Employee Type FT Exempt Field Manager The Field Manager is a valuable combination of leadership and tactical management experience for branch operations. The Field Manager will supervise field staff, mainly during evening operations, to ensure execution of scheduled jobs. The Field Manager will certify that every operational aspect of work has been completed and that all evening protocol is closed out prior to the following day hand off to the daytime Operations Manager. The Field Manager will often provide the first line of support to field employees who encounter issues with methods or equipment, supervising and setting up night jobs onsite. The Field Manager must possess the unique ability to manage teams hands‑on while handling administrative duties, and should be an expert communicator to communicate with front line employees, upper management, and clients, maintaining high service quality levels and training new staff to carry out work using SOLID company methods. Responsibilities Execute operations plan on a weekly and monthly basis in line with SOW unique contractual obligations, including but not limited to: emergency response or after‑hours work orders. Ensure field employees have sufficient knowledge and training to execute jobs they are assigned to. Travel to job sites to prepare for unique or complex jobs by anticipating and handling site logistics and security in advance of work teams arriving or on behalf of work teams onsite for maximum efficiency. Perform pre‑ and post‑service walk‑throughs of client job sites with or without clients to observe and capture detailed observations of surfaces, including measurements, and ensure such recordings are entered into ERP for useful planning. Drive a SOLID vehicle and work on site performing work inspections. Ensure safety and regulatory warehouse compliance in accordance with OSHA and company standards. Regularly interact with employees and customers, handling complaints and resolving conflicts. Maintain shop inventory to ensure SOLID office always has 30 days of product stock. Maintain “spare parts” sufficient to prevent extended periods of down time due to faulty equipment. Daily reporting on key metrics and documentation to close out orders nightly including employee hours, materials used, and other site or client‑specific relevant data in designated channels. Support the SOP process meetings to review service levels, performance against schedule, establish checks and balance system to ensure durations and expectations are met. Work with Human Resources teams to assist in the interviewing and talent selection process. Provide weekly progress assessments for technicians’ professional development and/or remedial training. Supervise the organization and cleanliness of storage areas. Supervise the accounting of all equipment, disposable, and chemical usage. Ensure chemicals are labeled correctly at the SOLID office and while on Client sites. Lead by example to motivate and encourage technicians. Primary Performance Measurements Ensure 90% Sales Force participation by the Sales Team. RFPs delivered 100% accurate and on time. Reporting 100% accurate and on time. Top Characteristics The ability to work under pressure to meet set goals, budgets, and deadlines. Excellent management and supervisory skills. Excellent analytical and organizational skills. Proficiency with word processing, spreadsheets, and accounting software. The ability to manage time well and multitask. Requirements At least 2 years general managerial experience. At least 2 years general maintenance or cleaning experience. Extensive experience with Operations scheduling. Ability to research, analyze, and troubleshoot within various system software. Overnight travel to participate in specialized group training events. Self‑driven and autonomous worker who is able to manage time efficiently and keep track of multiple time‑sensitive projects. Strong knowledge of SOLID operations, and how the production of service relates to SOLID’s Values and Key Performance Indicators (KPIs). Demonstrated leadership, interpersonal, technical aptitude, analytical and problem‑solving skills. Strong team skills, including the ability to coach and develop work teams and provide appropriate training as needed to facilitate growth and development of field staff. Must be flexible and able to manage multiple priorities in a fast‑paced environment. Proficient in Microsoft Office and Outlook. Excellent verbal and written communication skills up and down the organizational hierarchy. English Language proficiency: speaking, reading, and writing. Bilingual language competency is a plus. Physical Demands Walking: Constantly (6 - 8+ hours) Standing: Constantly (6 - 8+ hours) Bending (waist): Frequently (3 – 6 hours) Squatting: Occasionally (Up to 3 hours) Kneeling: Occasionally (Up to 3 hours) Twisting: Occasionally (Up to 3 hours) Pushing & Pulling: Occasionally (Up to 3 hours) Lifting: 0 – 10 lbs.: Constantly (6 - 8+ hours) 11 – 25 lbs.: Occasionally (Up to 3 hours) 26 – 50 lbs.: Occasionally (Up to 3 hours) Carrying: 0 – 10 lbs.: Constantly (6 - 8+ hours) 11 – 25 lbs.: Occasionally (Up to 3 hours) 26 – 50 lbs.: Occasionally (Up to 3 hours) #J-18808-Ljbffr Kids for the Future