Admissions Specialist

Admissions Specialist

Are you passionate about helping individuals begin their recovery journey and making a meaningful difference in the lives of others? As an Admissions Specialist, you will play a vital role in creating a welcoming and supportive experience for new clients while serving as a key member of our compassionate, collaborative team. This position offers the opportunity to build meaningful relationships, support life-changing services, develop expertise in behavioral health operations, work alongside dedicated professionals, and contribute directly to the success of our mission.

The Admissions Specialist is responsible for coordinating client admissions, managing referrals, maintaining program census data, supporting reporting requirements, and ensuring accurate documentation throughout the admission process. This position works closely with clinical teams, referral sources, care managers, and the billing department to ensure timely, efficient, and high-quality service delivery while creating a positive first impression for clients entering care.

This position offers:

• Employee Assistance Program 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement Company paid for work functions requiring travel
• Employee Discounts Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Key Responsibilities:

• Facilitate client screenings by phone or in person and guide individuals through the admissions process with professionalism and compassion
• Create a welcoming experience for new clients while building positive relationships with referral sources, clients, and team members
• Coordinate referrals, admissions, transfers, and discharges to support efficient client access to services
• Maintain program census information and waiting lists in accordance with applicable standards and service models
• Complete admission documentation, including demographic, financial, residency, and release-of-information forms within required timelines
• Collaborate with care managers and the billing department to verify insurance information and ensure accurate payer billing processes
• Enter, update, and maintain data within designated databases while ensuring accuracy and timeliness
• Assist clinical staff with administrative support, correspondence, forms, chart preparation, and documentation needs
• Conduct chart reviews, organize records, and resolve technical documentation deficiencies within established timeframes
• Support operational and reporting needs and perform other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:

• High School Diploma or General Equivalency Diploma (GED)
• Knowledge of confidentiality laws related to mental health and substance use disorder treatment
• Basic computer proficiency, including Microsoft Word and Excel
• Strong verbal and written communication skills
• Ability to manage multiple priorities, stay organized, and meet deadlines
• Exceptional attention to detail and accuracy
• Ability to establish rapport and create a welcoming environment for clients and visitors
• Knowledge of program policies, procedures, and applicable regulations

Additional Qualifications:

• Successful completion of a background check, including criminal history, driving record, and abuse/neglect screening
• Valid driver's license in state of residency with an acceptable driving record
• Must attain First Aid certification within three (3) months of beginning employment and maintain certification upon renewal
• Must attain CPR certification within three (3) months of beginning employment and maintain certification upon renewal
• Must complete Behavioral Management training within thirty (30) days of employment or first available class after start date
• Ability to demonstrate professionalism, customer service excellence, and sound judgment in a behavioral health environment

Physical Requirements:

• Perform sedentary work requiring the exertion of up to 10 pounds of force occasionally and negligible force frequently to move objects
• Remain seated for extended periods throughout the workday
• Walk or stand occasionally as needed to perform job duties
• Use standard office equipment and computer systems regularly
• Perform tasks requiring attention to detail, visual concentration, and frequent keyboard use

Keywords: Admissions Specialist, Behavioral Health, Recovery Services, Client Intake, Patient Admissions, Customer Service, Medical Records, Census Management, Healthcare Administration, Referral Coordination

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Preferred Family Health Care is a Smoke and Tobacco Free Workplace.