Client Services Representative

Job Description

Key Responsibilities Veterinary Receptionist:

• Relay information between veterinarians, vet techs, the reception team, hospital management and clients.
• Prepare and manage medical charts, consent forms, and treatment authorizations.
• Handle client requests such as prescription requests, call backs and other miscellaneous communications.
• Greet clients and their pets warmly in person and over the phone.
• Schedule appointments, surgeries, and follow-up visits.
• Answer inquiries about services, fees, and basic pet care procedures.
• Provide updates to clients on their pet's status (pre/post-treatment).
• Maintain a calm, empathetic, and professional demeanor, even during emergencies or emotionally sensitive situations.
  *This is not an inclusive list of all responsibilities. This role is dynamic and may change depending on hospital needs, client needs and business needs.

Requirements:

• Previous experience as a Veterinary Receptionist or similar role. 1 year preferred.
• Ability to lift and restrain animals (up to 40 lbs. or more)
• Strong communication and interpersonal skills
• Willingness to work weekends and evenings
• Multitasking in a fast-paced environment
• Strong attention to detail
• Compassion and patience when dealing with distressed pet owners
• Ability to handle upset clients or emergency situations calmly and professionally

Compensation:
• Base hourly rate of $16.00-$18.00

Example benefits offered to full-time team members, if applicable
• Medical, Vision, Dental insurance
• 401(k)
• Health Savings Account
• Paid time off
• Employee discounts

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here's what to expect when interacting with us:

- We'll always reach out via verified LinkedIn profiles or emails ending in @nva.com


- We may also contact you via text message from an identified NVA representative for recruiting-related communication


- All job opportunities and applications are hosted on our official careers site: careers.nva.com


- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at View email address on click.appcast.io. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.