CCTV Technician

Job Description

Job Description

Bonneville Contracting & Technology Group LLC (“Bonneville Group”) is seeking a qualified CCTV Technician to install, configure, maintain, and troubleshoot video-surveillance and physical-security systems throughout Puerto Rico and, as needed, the U.S. Virgin Islands.

Key Responsibilities

• Install, terminate, test, and label network and low-voltage cabling for CCTV systems.
• Install and position indoor and outdoor cameras, including fixed, dome, bullet, panoramic, thermal, multisensor, and PTZ cameras.
• Configure IP cameras, encoders, network video recorders (NVRs), servers, workstations, switches, and storage equipment.
• Program and configure video-management systems such as Milestone, Genetec, Bosch, Axis, Honeywell, Exacq, Hanwha, and similar platforms.
• Adjust camera views, resolution, frame rates, recording schedules, motion detection, analytics, and retention settings.
• Configure basic network settings, including IP addresses, subnets, gateways, VLANs, PoE connections, and remote access.
• Diagnose camera outages, poor image quality, network failures, power issues, storage problems, and software or licensing errors.
• Read and interpret construction drawings, floor plans, camera schedules, wiring diagrams, and project specifications.
• Perform system testing, commissioning, preventive maintenance, inspections, firmware updates, and repairs.
• Integrate CCTV systems with access control, intrusion detection, intercom, alarm, and other security platforms.
• Maintain accurate records of device names, IP addresses, passwords, licenses, test results, service activities, and as-built conditions.
• Train customers on basic system operation, video searches, exports, user permissions, and incident review.
• Coordinate professionally with customers, general contractors, inspectors, engineers, subcontractors, and project managers.
• Maintain clean work areas and protect customer facilities and equipment.
• Participate in emergency service calls and after-hours work when required.

Required Qualifications

• Experience installing or servicing commercial CCTV or video-surveillance systems.
• Knowledge of low-voltage wiring, structured cabling, IP cameras, NVRs, and basic networking.
• Ability to terminate and test CAT5e, CAT6, coaxial, and fiber-optic cabling as applicable.
• Ability to use cable testers, multimeters, laptops, camera testers, and other diagnostic equipment.
• Understanding of IP addressing, PoE, bandwidth, video resolution, storage, and recording retention.
• Ability to read plans, schematics, technical manuals, and project specifications.
• Strong troubleshooting, organization, and problem-solving skills.
• Excellent customer-service and communication skills.
• Ability to work independently and collaborate effectively with field and project-management teams.
• Strong attention to detail and commitment to accurate documentation.
• Valid driver’s license and reliable transportation.
• Ability to lift equipment, use ladders and lifts, work above ceilings, and perform duties in active construction environments.
• Availability to travel within Puerto Rico and, when required, to the U.S. Virgin Islands.
• Bilingual proficiency in English and Spanish is preferred.

Preferred Qualifications

• Manufacturer certifications from Milestone, Genetec, Axis, Bosch, Hanwha, Exacq, Honeywell, Avigilon, or similar manufacturers.
• BICSI, Network+, Security+, or comparable technical certification.
• OSHA safety training.
• Experience with enterprise video-management systems and multisite deployments.
• Experience with video analytics, license-plate recognition, facial comparison, thermal imaging, and cloud-managed surveillance.
• Experience integrating CCTV with access-control and intrusion-detection systems.
• Familiarity with Cisco or similar network switches.
• Experience working in commercial, government, military, educational, healthcare, industrial, or critical-infrastructure facilities.

Professional Expectations

The successful candidate must demonstrate professionalism, reliability, accountability, and respect for customers and coworkers. Bonneville Group expects technicians to safeguard customer information, protect system credentials, maintain clean work areas, communicate delays or deficiencies promptly, and represent the company with integrity at every project site.

About Bonneville Group

Bonneville Group is a Puerto Rico-based contracting and technology company serving clients throughout Puerto Rico and the U.S. Virgin Islands. Our capabilities include video surveillance, access control, intrusion detection, intercom, fire alarm and life-safety systems, telecommunications, electrical construction, networking, managed IT, and cybersecurity. We are committed to providing reliable security solutions while investing in the continued development of our technical workforce.

Bonneville Group is an equal-opportunity employer.