Clubhouse Attendant

Job Title

Our teammates are at the core of what we believe in: People, Collaboration, Learning, and Excellence (PeopleCLE). We look to hire individuals who are committed to our purpose of uniting and inspiring our city through the power of team. Our mission is to win the World Series while creating a compelling fan experience. If you believe you possess these important traits, please consider a career with the Cleveland Guardians.

The Guardians are looking for service minded teammates, who are committed to working together to help us create amazing memories for fans, each other and all visitors to Progressive Field.

PRIMARY PURPOSE: Provide exceptional service to fans and families visiting the Kids Clubhouse and Family Deck. Enhance the Progressive Field experience by anticipating needs, exceeding expectations, and delivering personalized attention. Remain vigilant and proactive during your shift to ensure a welcoming and enjoyable experience for every guest, encouraging them to return to Progressive Field. Contribute to a secure, enjoyable, and comfortable environment for all visitors by actively engaging with our youngest fans through a variety of kid-friendly activities.

RESPONSIBILITIES & DUTIES:

• Actively engage with children and families in the Kids Clubhouse, providing information about available activities and fostering a welcoming environment.
• Oversee play activities, ensuring the safety and well-being of participants, while maintaining a positive atmosphere and preventing horseplay.
• Learn to operate high-tech equipment, assist guests with waiver completion, and help manage crowd control and line queuing.
• Maintain and control inventory of Kids Clubhouse materials, ensuring resources are organized and accessible.
• Seek daily feedback from guests to enhance their experience, displaying a lively and interactive demeanor throughout the Kids Clubhouse and associated areas.
• Work collaboratively with other staff in Ballpark Services, supporting various roles as assigned and demonstrating problem-solving skills when necessary.
• All public areas within and surrounding the ballpark should be monitored to maintain cleanliness, order, and safety, with any important findings reported to Base.

ROLE REQUIREMENTS:

• Previous experience working with children or Early Childhood Education students preferred.
• Must be trustworthy and dependable, with the ability to analyze situations and solve problems effectively, whether working independently or as part of a team.
• Familiarity with basic baseball skills, such as hitting, pitching, and running techniques, or the capacity to acquire these skills.
• Ability to learn and operate basic computer operating programs (i.e. Microsoft Outlook, Internet Explorer, tablets, etc.).
• Must be at least 16 years old.

AVAILABILITY REQUIREMENTS:

• Available to work the vast majority (minimum 40 of 81) of all home games during April through September.
• Ability to work long and irregular hours including nights, weekends, and all holidays during the baseball season.
• Ability to work entire assigned shift, this includes but not limited to pre-events, post events, and rain delays.
• Attend all required trainings and daily briefings.
• Typical Work Hours (subject to change depending on game/gate time:
• Night Games: 5:00pm start
• Day Games: 10:00am start
• Break times are determined by your Supervisor

ORGANIZATIONAL REQUIREMENTS:

• Demonstrates the ability to read, speak, comprehend, and communicate effectively in order to perform job duties and interact with coworkers.
• Represents the Cleveland Guardians in a positive fashion to all business partners, teammates, and the general public.
• Ability to build robust, professional relationships with teammates by demonstrating interpersonal skills, approachability, and a collaborative spirit contributing to a positive, respectful work environment.
• Ability to perform the essential physical requirements of the role as outlined in the job description, which may include extended periods of sitting, standing, lifting, or navigating a multilevel ballpark.
• Adapts quickly and effectively to a fast-paced, dynamic, and diverse work environment.
• Ability to act according to the organizational values and service excellence at all times.
• Willingness to work extended days and hours, including holidays and weekends.
• Willingness to adhere to all Major League Baseball and Club policies.

As a proud pillar of the Cleveland community, the Cleveland Guardians are dedicated to building a team that embodies the heart and spirit of our city. We offer compensation and benefits that attract, engage, and retain top talent - individuals who share our commitment to excellence, teamwork, and making an impact both on and off the field.

The expected hourly rate for this position is $14.30. This rate serves as a general guideline; actual compensation will be determined based on a candidate's skills, experience, and qualifications, as well as market and business considerations.

At the Cleveland Guardians, we are all about creating an environment that brings out the best in everyone. It is a big part of who we are, how we compete, and how we make an impact in our community. We want every employee to feel like they truly belong here.

We also know that people sometimes hesitate to apply for jobs unless they check every single box on the qualifications list. We're looking for the best person for the job, and we know that you might bring skills and experiences that aren't exactly listed but could be a huge asset to our team. So, if this role excites you, we encourage you to apply, even if you don't meet every single qualification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.