Shift Manager

Chick-fil-A Highlands Ranch Town Center

Shift Manager Position 

Vision Statement: 

At Chick-fil-A Highlands Ranch Town Center, our vision is to be a pillar of our community and cultivate a culture of integrity, service, and excellence. We are committed to fostering an environment where every team member is valued, empowered, and inspired to lead with purpose.

Role Summary:

As a Shift Manager, you are a pivotal leader in our restaurant operations. This role is designed for individuals who demonstrate a passion for leadership, operational excellence, and team development. Under the guidance of management, you will oversee daily operations, mentor team members, and ensure an exceptional guest experience.

Core Responsibilities:

• Operational Leadership: Manage daily shift operations, including overseeing team member performance, ensuring adherence to quality standards, and maintaining a clean and safe environment.
• Team Development: Mentor and coach team members, providing constructive feedback and fostering a culture of continuous improvement.
• Guest Experience: Address and resolve customer concerns, ensuring every guest leaves with a positive impression.
• Administrative Duties: Complete daily operational checklists, manage cash handling procedures, and ensure compliance with company policies.
• Safety & Compliance: Enforce safety protocols and food safety standards, ensuring a secure environment for both team members and guests.
• Break Management: Oversee and manage team member breaks, ensuring compliance with labor laws and maintaining operational efficiency.

Leadership Expectations:

• Integrity: Uphold the highest standards of honesty and ethical behavior in all interactions.
• Servant Leadership: Lead by example, prioritizing the needs of others and fostering a supportive team environment.
• Communication: Exhibit strong verbal, written, and electronic communication skills, facilitating clear and effective interactions.
• Problem-Solving: Demonstrate the ability to identify issues, analyze situations, and implement effective solutions.
• Accountability: Take ownership of responsibilities and outcomes, holding oneself and others accountable to high standards.

Qualifications:

• Experience: Minimum of 1 year in a supervisory or leadership role within the restaurant or hospitality industry.
• Availability: Flexible schedule with availability to work evenings, weekends, and holidays as needed.
• Skills: Strong organizational skills, attention to detail, and proficiency in basic computer applications.
• Physical Requirements: Ability to stand for extended periods and lift up to 50 lbs.

Compensation & Benefits:

• Hourly Rate: Competitive pay based on experience.
• Professional Development: Access to leadership opportunities.
• Health benefits and retirement plans available.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.