SERVICE ADVISOR

Price Honda is currently hiring an experienced Service Advisor!PRIMARY FUNCTIONSActs as the principal contact between the customer, the repairing technician, and the parts department on sales and service of the mechanical repair or maintenance of customer vehiclesThe primary goal is to provide the maximum level of customer satisfaction to enhance customer loyalty while capturing all available opportunities in the sale of service and partsDUTIES AND RESPONSIBILITESGreets customers in a timely and friendly mannerProvides fast, efficient and courteous service to customer by interpreting their requests, scheduling, coordinating the diagnosis and repair of their vehiclePresents each customer with the dealerships suggested maintenance menu while providing accurate and honest advice to customers on recommended services for the care of their vehicles. 100% menu presentation is expected when the vehicle is due for factory scheduled maintenance.Explains technical information about repair to customers in a clear, concise and professional mannerProvides accurate cost and time estimates when discussing the customers concernCollects the necessary information (e.g., when, how often, hot, cold, etc.) pertaining to the concern so a proper repair can be effectiveMakes and implements decisions regarding repair optionsCoordinates activities to ensure repair work is fixed during the first visit and on time. If second repair visit, advises Service Manger so that proper documentation can occur. Follows established manufacturer protocol including verification of the owners complaintObtains the customers written approval on all repair orders at the time of the write-up or when closing additional sales. Records who have approvals on any additional repair request (who, dollar amt., date, time) on repair orderEnsures that customer complaints are handled tactfully, promptly, with genuine concern, and according to dealerships guidelinesFollows manufacturers requirements for complaint, cause and correction documentation on all repair ordersTakes the initiative to exceed customer satisfaction, even if it requires overcoming obstaclesADDITIONAL DUTIES AND RESPONSIBILITESCoordinates the entire repair process and insures technician completes necessary documentation of the repair process and recording related labor time allotments or “time punching” expended during the repairProvides clear and legible record of service completed for both customer and dealership useMonitors the progress of the repair and contacts customers during the course of the repair regarding any changes in the time and cost estimates ensuring their participation and engagement in the repair processEnsures that all repair orders initiated are appropriately complete and closed on a timely basis to manage the work-in-process flowContacts every customer at completion of repairs and pre-delivers vehicle to eliminate concerns on pick up. Completes an active delivery, in person or by telephoneInspects repaired vehicles to ensure quality and safety standards are met when requiredEnsures the cleanliness of customers vehiclesFollows up with customers after the repair to ensure service satisfactionWorks to eliminate dealer liabilities during the repair processCompletes the repair order in its entirety including all coding and proper application of labor timeEstablishes and maintains good working relationships with customers to encourage repeat and referral businessWorks to reference and apply information found in technical publications, periodicals, bulletins, etc.Complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.Strives for harmony and teamwork within the Service Department and other departmentsParticipates in scheduled department meetings to discuss issues, concerns, and departmental goalsTreats all associates in a professional manner (no shouting, vulgarities, or inappropriate comments either written or verbal)Keeps up-to-date on all industry informationKeeps and maintains a manual that includes accurate and timely records of customer comebacks, customer contacts, and other dealership or manufacturer information as requiredAttend and successfully complete required manufacturers and dealership training to maintain skill levels and ensure appropriate certification status. Monitors training status thru manufacturer training websiteMaintains work area to ensure professional and clean environmentMaintains acceptable dress and work area appearanceMaintains a record of timeliness and attendance that is acceptableACCOUNTABLILITYPerformance standards for this position are met when:All customer repairs and maintenance work are coordinated and delivered in an efficient, courteous and timely mannerA high level of customer satisfaction is maintained and manufacturers SPSI standards are consistently meet or exceededWill write, process and coordinate a consistent average of 16-30 repair orders per dayMaintain an average hours per customer repair order of 1.8 or aboveIndividual average effective labor rate for customer paid repairs are consistently at or above established standard which will be communicated by the Service ManagerWork-in-Process shall be maintained with the established dealership maximum standard of less than 30 daysCustomer follow-up calls both during and following the vehicle repair or maintenance service is consistently conducted on a timely basis and conveys sincere interest and concern for ensuring a quality customer experienceA professional appearance is presented and maintained within the dealership established guidelines for a service consultantA consistent individual record of regular attendance and timeliness is maintainedManufacturer training meets standard for certification based on tenurePHYSICAL DEMANDSThe physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation:Ability to operate a motor vehicleAbility to remain in a stationary positionAbility to exit and enter vehiclesAbility to move inside and outside of structuresAbility to communicateAbility to operate equipment required for positionAbility to reach with hands and armsAbility to climb and balanceAbility to stoop, kneel, crouch or crawlAbility to frequently lift and/or move up to 20 poundsAbility to occasionally lift and/or move up to 50 poundsWHY CHOOSE PRICE?Competitive compensation with uncapped earning potential - our commission-based pay structure allows you to control your income.Comprehensive benefits program, including health care options (medical, dental and vision), 401k savings and retirement plan, and paid time off.Employee rewards and recognition programs.Training, resources and opportunities for career growth and advancement, tailored to individual performance, experience and interests.Values-driven culture built on integrity, professionalism, excellence, and teamwork. #J-18808-Ljbffr