Assistant Supervisor

Assistant Supervisor

Location: Independence, MO - Social Security Administration (SSA) National Records Center (NRC)

Employment Class: Full Time Regular

FLSA Status: Non-Exempt

Reports To : Site Manager, Alt Site Manager, OPS/QC Manager

Position Summary:

Advancia Technologies, LLC is seeking a qualified Assistant Supervisor who will provide oversight, and supervision for file operations at a large-volume records facility, and provide a training resource while performing in many of the following tasks:

• Oversees RMTs to ensure quality and quantity of their work
• Performs Quality Control (QC) Reviews in accordance with the Standard Operating Procedures (SOP)
• Properly assigns, monitors and evaluates RMTs to jobs which need to be accomplished
• Identifies, analyzes and solves problems which appear during the work day
• Collects, prepares, verifies, records and submits required paperwork
• Performs required personnel paperwork, to include (but not limited to) absence slips and accident/injury reports, and performance improvement plans. Provides personnel recommendations to Lead supervisor when solicited.
• Monitors attendance of assigned RMTs and properly processes required paperwork to verify absences.
• Uses Employee Guide to assist RMTs in understanding and following policies and procedures
• Drafts and edits SOP as needed
• Receives, prepares for shipment and ships FedEx
• Properly monitors and/or disposes of Personally Identifiable Information (PII) in accordance with the SOP
• Performs duties as Safety Monitor, identifying, fixing and reporting safety hazards throughout the facility.
• Understands and complies with Occupant Emergency Plans (OEP).
• Provides training to RMTs as needed in all aspects of their job
• Other duties as assigned by the supervisor or management

Work Schedule

• Normal scheduled work week is Monday through Friday
• Position may require morning, afternoon and evening availability any day of the week
• Hourly employees: generally scheduled for 40 hours; overtime hours may be required based on the needs of the company

Essential Knowledge, Qualifying Skills

• Must have direct experience in large volume records work
• Excellent interpersonal skills, proficient in written and oral communications
• Excellent character and work habits
• Strong problem identification and solving skills
• Ability to supervise subordinates with fairness and consistency according to SOP
• Ability to apply basic mathematical concepts such as adding, subtracting, multiplying, dividing, sequencing and knowledge of weights and measures
• Ability to communicate and work in team environment, and interact with RMTs, other supervisors, management and SSA/NRC personnel
• Conscientious, detail-oriented and methodical, extremely accurate, with sense of dedication
• Ability to work with minimal supervision
• Performs opening and closing procedures

Qualification Standards

• Must meet standards of Post Offer Essential Functions (POET)
• Two to three years of experience as a working supervisor preferred
• High School graduate; college a plus
• Read, write and communicate using English language sufficient to perform job functions (Other preferences will be given for special language skills when there is a business need)
• Applicants must pass pre-employment background check(s) and security clearance and may be rejected if an interview or background check reveals that the applicant has been convicted of a felony or offense against property such as receipt of stolen property, larceny, embezzlement, burglary or similar convictions

Physical Job Requirements

• Ability to move about and cross-train in all areas of the site location
• Stand and/or sit continuously and perform job functions for a full shift with meal break
• Ability to push and pull loaded carts approximately 1 mile
• Frequent handling of folders. Grasping, pulling, lifting, scooping, etc;
• Working safe requires the ability to use both hands;
• Frequent overhead lifting of 35 lbs or less
• 10 keying and data entry
• Physically able to stand, bend, stoop, kneel, reach, twist, lift, push, pull, climb, balance, crouch, handle and move items using proper safety and lifting methods
• Visual acuity corrected to perform job functions. Ability to distinguish color to perform job functions

Environmental Concerns

• Normally subjected to inside (cave) environmental conditions
• Use of carts, stools, elevators, conveyors, pallet jacks, and pallet lifts
• Foot wear must be closed toe and closed heel with a non slip surface
• Walking several miles per day is routine

Performance Standards

• Responsible for conforming to safety standards and wearing clean, 'uniform provided' attire and will be well groomed at all times
• Comply with performance criteria, standards of conduct, discipline and discharge procedures contained in company Policy and Procedures Manual
• Must be able to perform the job responsibilities, with or without reasonable accommodation
• Must meet all Performance Evaluation standards applicable to job

Advancia Technologies LLC is an equal opportunity employer. Advancia Technologies LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.