Director, Construction Standards, Safety & Quality

WHY JOIN US?

Build your career with Ezee Fiber, proudly recognized by PCMag as the Best Overall ISP in the U.S. for 2026.

At Ezee Fiber, you'll do more than build a career, you'll help shape the future of connectivity. Every team member plays a vital role in delivering reliable, high-speed internet and exceptional customer experiences. Whether in the field, in the office, or behind the scenes, you'll be part of a collaborative team that values innovation, professional growth, and making a meaningful impact in the communities we serve.

OUR VALUES

At Ezee Fiber, our success is built on delivering Speed, Simplicity, and Service in everything we do. Guided by our core values of Integrity, Compassion, Accountability, and Collaboration , we empower our employees to do the right thing, support one another, take ownership of their work, and work together to deliver exceptional experiences for our customers and the communities we serve.

JOB SUMMARY

The Director, Construction Standards, Safety & Quality is a senior leadership role responsible for defining and upholding construction quality, safety, and compliance standards across all Ezee Fiber markets. This leader owns the policies, inspection criteria, audit program, and safety standards that every market builds to, ensuring consistent, high-quality outcomes as the company scales its fiber construction operations nationally.

This role requires a field-credible construction quality and safety leader who spends the majority of their time in the field validating standards, closing audit findings, and preventing issues in one market from recurring in another, rather than managing from a corporate office. Success in this role is measured by improved restoration and rework performance, timely closure of audit findings, and consistent quality outcomes market to market.

ESSENTIAL FUNCTIONS

Construction Standards & Build-Ready Definition

• Establish and maintain companywide policies, SOPs, and approved construction methods
• Define and continuously refine the companywide definition of build-ready and definition of done
• Set build plan requirements and lead periodic audits to confirm markets are meeting them

Quality Assurance & Audit Program

• Develop and enforce QA/QC and inspection standards, including restoration and closeout requirements
• Own and continuously improve the corporate audit program and corrective-action tracker
• Review cross-market audit findings and approve any deviations from standard
• Monitor open escalation tickets through resolution and close-out

Safety & Damage Prevention

• Establish safety and damage-prevention standards across all construction activity
• Lead incident reporting, root-cause analysis, and corrective-action follow-up after safety events

Restoration Performance & Regulatory Compliance

• Track restoration performance against SLA commitments and maintain documentation of delayed restoration
• Prepare and submit compliance reporting to municipal and state authorities, such as the ABQ Quarterly ReportDay-to-day market inspections, quality management, and field safety execution remain owned locally by market leadership; this role sets the standard those teams are held to and verifies it is being met.

QUALIFICATIONS

Education and Experience requirements: Bachelor's degree in Construction Management, Engineering, or related field plus 8-12 years of experience in OSP construction, fiber deployment, or telecommunications infrastructure, with a strong emphasis on construction quality, safety, and compliance. Experience building or running a companywide audit or standards program preferred.

• Proven ability to define and enforce construction standards across multiple, concurrent markets
• Strong expertise in QA/QC processes, safety and damage-prevention programs, and audit and corrective-action tracking
• Working knowledge of municipal and state compliance reporting requirements
• Comfortable spending the majority of time traveling to markets rather than working from a corporate office
• Exceptional attention to detail, written documentation, and stakeholder communication skills

COMPETENCIES

• Quality Management
• Safety Leadership
• Compliance Management
• Risk Management
• Analytical Thinking
• Critical Thinking
• Root-Cause Analysis
• Problem Solving
• Attention to Detail
• Process Improvement
• Audit & Corrective Action Management
• Strategic Thinking
• Decision-Making
• Influencing Without Authority
• Cross-Functional Collaboration
• Stakeholder Management
• Communication
• Accountability
• Results Orientation

CERTIFICATES, LICENSES, REGISTRATIONS

Valid Driver's License

PHYSICAL, FIELD, OR ENVIRONMENTAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the workday and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus, as well as active construction sites. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

TRAVEL REQUIREMENTS

Ability to travel up to 65% to conduct field audits, verify build-ready and quality standards, and close out escalations across markets

TOTAL REWARDS

• Competitive compensation package
• Comprehensive medical, dental, and vision benefits
• Employee Assistance Program (EAP)
• Paid Parental Leave
• 401(k) with company match
• Paid time off and other generous benefit programs
• Tuition reimbursement

Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.