Customer Service Representative

Job Description

Job Description

Job Title: Customer Service Representative

Industry: Insurance

Location (City, State): Columbia, TN

Assignment Type: Contract

Pay: $18.00–$20.00/hour

Work Schedule: Monday–Friday, standard business hours (occasional overtime as needed)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

Our client is a well-established organization seeking a customer-focused professional to join their Customer & Sales Support team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a collaborative environment.

Job Description:

The Customer Service Representative serves as a key point of contact for both internal teams and external customers. This role is responsible for responding to inquiries, providing accurate information, documenting customer interactions, and supporting day-to-day inquiries and operations while maintaining a high standard of customer service.

Key Responsibilities:

• Provide professional support to customers and internal teams through phone and email communication.
• Respond to questions related to applications, account status, and general service inquiries.
• Record customer interactions accurately within Salesforce or a CRM system.
• Manage shared support inboxes and ensure requests are handled promptly.
• Collaborate with cross-functional teams to resolve customer issues efficiently.
• Investigate and troubleshoot customer concerns while determining appropriate solutions.
• Identify process improvements and communicate system or workflow recommendations to leadership.
• Balance multiple priorities in a fast-paced, team-oriented environment.
• Meet established quality, productivity, and customer service performance goals.
• Complete required training and assist with additional projects as assigned.

Qualifications:

• High school diploma or GED required.
• Minimum of 1 year of phone-based customer service, sales support, or call center experience required.
• Strong verbal and written communication skills.
• Excellent organizational, multitasking, and time management abilities. Ability to use multiple computer screens while navigating phone calls and documenting interactions simultaneously required.
• Experience using Microsoft Office, including Outlook, Word, and Excel required.
• Familiarity with Salesforce or other CRM platforms is a strongly preferred.
• Strong analytical and problem-solving skills.
• Ability to work independently while contributing to a collaborative team environment.

Additional Details:

• Contract opportunity - top performers will have a chance to convert to permanent employment.
• Ongoing training and professional development provided.
• Occasional overtime may be required based on business needs.

Perks:

• Collaborative and supportive team culture.
• Hands-on training and career development opportunities.
• Gain experience with Salesforce and other industry-leading systems.
• Stable Monday–Friday schedule with growth potential for top performers.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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