Loan Processor

Role Description

The Loan Processor is responsible for managing the documentation and verification process required to complete consumer loan applications. This role serves as the liaison between borrowers, loan officers, underwriters, and other stakeholders to ensure all required information is collected, complete, and accurate for loan approval and funding.

• Review incoming loan applications for completeness and compliance with internal and regulatory requirements.
• Gather and verify documentation including credit reports, income calculations, bank statements, and more.
• Communicate with borrowers, dealerships, and internal partners to request missing documentation or clarify information.
• Coordinate with internal departments (e.g., Underwriting, Compliance) to move loans through the pipeline efficiently.
• Submit complete loan packages for final approval.
• Ensure all conditions are met prior to closing and funding.
• Remain up to date on lending regulations and internal policies.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree in business or finance preferred.
• 1-2 years of loan processing experience (auto, mortgage, personal, or consumer banking).
• Experience in the automotive industry is a plus, but we're open to those eager to learn.
• Bilingual (English/Spanish) is a plus.
• Strong attention to detail and organizational skills.
• Excellent communication skills, both written and verbal.
• Demonstrated professionalism, tact, and sensitivity in interpersonal interactions.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Knowledge of federal and state lending regulations (e.g., RESPA, TILA, HMDA) preferred.
• Willingness to work a flexible schedule, including overtime as needed.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
• Customer service-oriented with a problem-solving mindset.
• Typing Skills of 45+ WPM.

Requirements

• Prolonged periods of sitting and working on a computer, with 2-3 monitors.
• Office setting or remote, depending on company policy.
• Standard business hours with occasional extended hours as needed to meet deadlines.
• Able to manage on average 40+ inbound with high expectation for outbound calls.

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• And a lot more!