Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2018 after serving as a pastor for 17 years, bringing a people-first, values-driven approach into agency ownership. I’m married and a proud parent of five children, with one son playing college baseball and the others active in various sports. I was born and raised in Middle Georgia and remain a lifelong resident of Warner Robins. I earned my bachelor’s degree from Brewton-Parker College and stay active in the Chamber of Commerce. Outside of work, I enjoy golf, working out, and cheering on UGA football — Go Dawgs! Our team includes 10 full-time members, and we operate with high standards, strong energy, and a deep commitment to one another.

Giving back is central to who we are. I remain deeply involved in the local church and proudly support youth and school athletics, including serving as a major sponsor of high school football, baseball, and local youth sports programs. For our team, we offer 15 days of flat PTO, Friday lunches, an annual team trip (two nights with a plus-one), an annual bonus program, a 401k, licensing reimbursement, and a holistic approach to supporting employee health and individual needs.

Our office culture is fast-paced, high-producing, and highly driven, balanced by a strong family-oriented foundation. We’re looking for team members who are coachable, dependable, self-disciplined, competitive, emotionally intelligent, and team-oriented — people who value growth, resilience, gratitude, and doing meaningful work together.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Ryan Lyons - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.