Omnichannel Campaign Manager - Neuroscience

Company Description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on LinkedIn, Facebook, Instagram, X and YouTube.

Job Description

The Omnichannel Campaign Manager – Neuroscience will lead and drive projects and activities to meet business objectives for US Commercial. Collaborate with internal and external cross functional partners in driving implementation for new and existing projects.

A strategic thinker: Align and excite internal stakeholders to facilitate success through strong leadership, strategic thinking and personal drive.

First class team player: Collaborate across multiple disciplines to ensure programs are executed flawlessly and compliantly by understanding dependency across channels and influencing cross-functional teams and leadership.

Key Responsibilities Include:

• Program Planning: Own and manage Brand, Digital Lab initiatives program planning process with brands/therapeutic areas, internal cross functional teams, and their respective agency partners.
• Program/Project Management: Responsible for day-to-day management and oversight of complex digital projects including, developing project plans, creating status reports, following up/communicating with all stakeholders to ensure on-time, flawless execution of projects/programs. Makes recommendations based on current program/project status to resolve issues and manage risks. Conducts quarterly business reviews with leadership.
• Initiate and Plan Program/Project: Works with business partners to establish and gain consensus on program goals, objectives, requirements, deliverables. Responsible for building the plans and resource needs to accomplish business objectives. Develop and maintain project documents, timelines, project checklists and status reports. Possess minute-by-minute knowledge of all work in progress, identify risks and ways to mitigate issues.
• Program/Project Control: Assess the degree to which changes to scope, issues and risks will affect the program working with the business lead and business partners to gain agreement for resolution. Lead and resolve any issues or concerns with cross functional and agency partners. Identify issues, identify root cause, and recommend corrective action where necessary. Measure performance to ensure the program is progressing as compared to original plan and budget.
• Executing and Closing Program/Project: Lead program/project teams in developing and executing a program plan ensuring that authorized resources are obtained to ensure all activities are performed. Write UAT test cases, gain approvals, execute QA testing, and verify data inputs / outputs. Gather lessons learned and obtain final program approval from sponsor and stakeholders.
• Maintaining, and updating program playbooks, implementation guides and cross functional RACI so all team members (internal/external) understand their role and part in program processes. Conduct onboarding for cross functional / agency teams on workflows, process, and RACI.
• Collaboration/Partnerships: Work effectively with multiple departments and agencies throughout project development and implementation to keep projects/programs on time and ensure all requirements are met.
• Communication: Prepares well-organized, clear, and concise communications to keep every abreast of program status and communicates clear expectations to cross functional partners
• Seek standardization, automation, and process improvement wherever possible to deliver on vision for the team of faster, better, cheaper year over year.
• Keep abreast of new digital technology by participating in professional organizations, as well as attending industry seminars and conferences. Provide recommendation to Associate Director on how to apply at AbbVie.

Key AbbVie Leadership Competencies:

• Positive “All For One” approach towards deliverables and priorities.
• Builds strong relationships to enable higher performance.
• Learns fast, grasps the “essence” and can change course quickly where indicated.
• Raises the bar and is never satisfied with the status quo.
• Creates a learning environment and open to suggestions.
• Embraces the ideas of others, nurtures innovation and manages innovation to reality.

Qualifications

• Bachelor’s degree in business or marketing or equivalent experience.
• 5+ years of experience supporting digital marketing, digital project management, CRM within the Pharmaceutical Industry experience preferred.
• Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment. Demonstrates a clear aptitude for managing projects. Ability to assign priorities and meet delivery dates.
• Demonstrated experience with start-to-finish planning/executing omnichannel digital/CRM programs, including websites, email, emerging media tactics, mobile (apps/sites/media/SMS).
• Track record of working across large, matrixed organizations to get things done.
• Must have thorough understanding of measuring impact of digital/CRM including social analytics, SEO measurement/management, digital/mobile metrics.
• Excellent written, verbal and interpersonal communication skills to work effectively with all levels of management, teams, and vendors including the ability to communicate with both business and technical individuals.
• Exceptional knowledge of Microsoft Office Software: Word, Excel, PowerPoint, and Outlook, Smartsheet.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future. ​
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​
• This job is eligible to participate in our long-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

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