Manager, Quality Engineering

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Quality Engineering based in the United States. We are seeking an experienced quality engineering leader to establish and scale a unified quality assurance function across a portfolio of software products. In this newly created role, you will shape testing strategies, introduce shared automation frameworks, and establish measurable quality standards that support reliable software delivery. You will lead and develop a distributed team of QA engineers while collaborating closely with engineering leaders and executive stakeholders. Your work will help protect sensitive financial, healthcare-related, and personal information while strengthening product reliability and customer trust. You will also champion the responsible use of AI-assisted testing tools, combining innovation with human oversight and strong data protection practices. This fully remote opportunity offers the autonomy to build a quality engineering function from the ground up within a collaborative, outcomes-driven environment. Accountabilities - Establish a unified quality engineering strategy: Assess existing testing practices across all products, meet with QA engineers and engineering leaders, and deliver a written evaluation, prioritized improvement roadmap, and quality baseline for each product during the first month. - Build scalable test automation: Design and implement shared API and user interface automation frameworks, integrate automated tests into continuous integration and continuous delivery (CI/CD) pipelines, validate the approach on an initial product, and expand it across the organization.

- Define quality standards and release readiness: Establish consistent QA practices, testing strategies, risk-based testing approaches, and release-readiness criteria. Provide quality assessments and recommendations for every release while respecting engineering leads' responsibility for final release decisions. - Monitor and communicate quality performance: Define, measure, and report meaningful quality metrics, including test coverage, testing cycle time, defect trends, and production escapes, ensuring consistent and transparent reporting across products. - Champion responsible AI adoption: Introduce AI-assisted tools for test design, test generation, automation development, documentation, and defect analysis. Ensure human review of AI-generated outputs, follow architecture review requirements for new tools, and prevent access to sensitive production client, payment, or health data without appropriate approval. - Lead and develop the QA team: Manage QA engineers and software development engineers in test (SDETs), establish individual objectives, provide regular feedback, conduct performance reviews, and create development plans that support continuous improvement. - Support workforce planning and recruitment: Partner with technical leadership and HR to assess staffing requirements, identify capability gaps, and develop data-driven recommendations for future QA team structure and hiring. - Drive cross-functional collaboration: Work effectively with distributed teams across the United States and Latin America, influence engineering stakeholders without direct reporting relationships, and communicate quality risks and recommendations clearly to both technical teams and executive leadership. Requirements - At least 10 years of experience in QA and quality engineering , including experience establishing or transforming a QA function and managing QA engineers and/or SDETs. - Strong hands-on experience with UI and API test automation frameworks, such as Selenium, Playwright, Cucumber, or Mocha, and CI/CD tools such as GitHub Actions, Jenkins, or TeamCity.