Payments Operations Analyst

Payments Operations AnalystPosition OverviewWe've created the seamless link between enterprise and consumers, maximizing value for the consumer and getting the right people in front businesses. This is a rare seat where business QA and payment processing operations live in one role - giving you end-to-end ownership over whether products work and whether the money moves correctly. If you instinctively look for what everyone else missed, this role was built for you. Key Responsibilities- Serve as the business-focused layer between product, engineering, QA and operations - reviewing tickets before development and validating deliverables against original business requirements, not just technical specs- Manage multiple merchant accounts and MIDs across payment processors and acquiring relationships, monitoring for processing issues and driving resolution - Oversee chargeback operations: monitoring, responding, tracking, and managing prevention platforms including Verifi, Ethoca, RDR, and Order Insight - Test complete user journeys and edge cases to surface business logic issues, workflow gaps, and unintended downstream impacts that standard QA misses - Verify bug fixes are fully resolved end-to-end, not just at the point of the reported symptom - Communicate directly with processors, payment partners, and third-party vendors on operational issues and technical integrations - Own QA and payments processes from start to finish - improving procedures, closing gaps, and making sure nothing is marked done until it works correctlyQualifications- Demonstrated experience in business QA, technical operations, or product operations in a cross-functional environment - Hands-on experience with credit card processing infrastructure: merchant accounts, acquiring banks, payment processors, gateways, and multiple MIDs- Experience managing or responding to chargebacks and working with dispute-management platforms - Familiarity with bug tracking and ticketing workflows (e.g., Jira or equivalent) and close collaboration with software engineering teams - Exceptional attention to detail and a track record of following issues through to full resolutionNice to have- Experience with Verifi, Ethoca, RDR, Order Insight, or similar chargeback mitigation platforms- Familiarity with payment approval rates, decline codes, chargeback ratios, fraud trends, and card network monitoring programs such as VAMP - Understanding of Mastercard & other credit card network rules and dispute lifecycle - Prior experience owning vendor or processor relationships independentlyBenefitsMedicalDentalVision1 Day in office (Tuesday)- 4 days work from home!Possibility for equity opportunities $90-$125k base pay + bonus potential