Supervisor Physical Security Operations Center

Supervisor Physical Security Operations CenterPOWER UP A CAREER WITH USOur people power everything we do. At Tampa Electric, dependable electricity starts with dedicated individuals whose talent, skill and passion drive our success. We've been lighting the way for West Central Florida for more than 125 years—and we're just getting started. Join us and build a rewarding career with competitive pay, comprehensive benefits and a culture that supports your growth. Your potential finds its purpose at Tampa Electric. We proudly deliver 99.98% electric service reliability to nearly 860,000 customers across 2,000 square miles of Hillsborough County and parts of Polk, Pasco and Pinellas counties. Through innovation and strategic investments, we're creating a cleaner, brighter energy future—while delivering exceptional service every step of the way. We reflect the communities we serve and foster a workplace where every employee feels welcomed, valued and engaged. Join our team of energy experts and help shape the future of power.Storm Duty Requirements Tampa Electric and its sister companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our Tampa Electric customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. Responding to storms will be considered a condition of employment.Position ConceptThe Supvr Physical Security Operations Center is responsible for managing the daily operations of the Physical Security Operations Center (PSOC), ensures effective monitoring of access control systems, CCTV surveillance, dispatch coordination, and emergency communications across critical energy infrastructure sites. Supervises Physical Security Operators, maintaining operational readiness, and ensures compliance with security protocols and regulatory standards.Duties and ResponsibilitiesSupervision and LeadershipOversee a team of operators across multiple shifts, ensuring consistent coverage and performance.Conduct shift briefings, assign duties, and manage scheduling to maintain 24/7 operational readiness.Provide coaching, performance evaluations, and corrective actions, as needed.Foster a culture of accountability, professionalism, and continuous improvement.Operational OversightEnsure proper functioning of all security systems including CCTV, access control, alarm monitoring, and communication platforms.Monitor operator activities to ensure timely and accurate response to incidents, alarms, and service calls.Review and approve incident reports, dispatch logs, and system alerts.Compliance and DocumentationEnsure adherence to company policies, regulatory requirements, and industry standards.Maintain accurate records of operator certifications, training, and shift activities.Support audits and inspections by providing documentation and operational insights.Training and DevelopmentDevelop and deliver training programs for operators on system use, emergency protocols, and communication standards.Stay current with emerging technologies and best practices in security communications.Promote cross-training to enhance team flexibility and resilience.Emergency Response CoordinationServe as the escalation point for emergency situations and critical incidents.Coordinate with internal security teams, emergency responders, and external agencies.Ensure operators follow established emergency protocols and communication procedures.System Management and TroubleshootingConsult with Physical Security Unit team members, Information Technologies teams and system vendors to address technical issues and ensure system integrity.Conduct routine audits and tests of security systems to verify operational status.Recommend upgrades or enhancements to improve system performance and security coverage.Licenses/CertificationsRequired: Able to possess within 3 months of employment a Basic instructor-led 40-hour telecommunicator course, CPR/First Aid/AED certification, and a TWIC clearance. Preferred: Possess at time of employment a formal, basic instructor-led 40-hour telecommunicator course (or have a working knowledge of: APCO ANS 3.103.2.2015 and APCO ANS 3.104.2-2017).Supervisory ExperienceRequired: 2 years team leadership, providing direction and guidance to others.EducationRequired: High school diploma or equivalent. Preferred: Associate or bachelor's degree in criminal justice, communications, or related field.ExperienceRequired: 5 years of experience in law enforcement, security, military, public safety communications, or communications within the physical security industry. Preferred: Experience in public safety, private security communications in the critical infrastructure protection and energy sector security. Knowledge of NERC physical security standards.Knowledge/Skills/AbilitiesRequired: Strong situational awareness and diligence. Ability to remain calm and decisive under pressure. Excellent communication and people skills. Familiarity with security technology (CCTV, access control systems, radios). Preferred: Knowledge of NERC physical security standards.CompetenciesBuilds Strong, Collaborative Relationships Cultivates Innovation and Embraces Change Develop People and Teams Speaks up on Safety, Health, and the Environment Drives Operational Excellence for Customers Takes Ownership & Acts with Integrity Thinks Strategically & Exercises Sound JudgmentWorking ConditionsRegular work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening, weekend, and holiday work, as required to support operational needs. Standing and walking for extended periods.Physical Demands/RequirementsExposure to high-stress and high-pressure situations, including emergencies and critical incidents. Ability to climb stairsTECO Offers a Competitive Benefits PackageCompetitive Salary 401k Savings plan w/ company matching Pension plan Paid time off Paid Holiday time Medical, Prescription Drug, & Dental Coverage Tuition Assistance Program Employee Assistance Program Wellness Programs On-site Fitness Centers Bonus Plan and more!