Reservations Coordinator

TBR Global is seeking an organized, proactive, and detail-oriented Reservations Coordinator to join our team in a hybrid capacity. In this role, you will be the backbone of our reservation operations—handling incoming bookings, quotes, and client communications across our Roadshow, Corporate, and Event accounts. You will be responsible for upholding TBR Global’s high service standards by delivering timely, accurate, and seamless ground transportation solutions. Location: TBR Global, USA – Hybrid (3 days in office / 2 days remote) Direct Report: General Manager, TBR USA Shift: To Be Confirmed (weekend availability required) Pay Rate: $28.00 – $32.00 / hour About the Role TBR Global is seeking an organized, proactive, and detail-oriented Reservations Coordinator to join our team in a hybrid capacity. In this role, you will be the backbone of our reservation operations—handling incoming bookings, quotes, and client communications across our Roadshow, Corporate, and Event accounts. You will be responsible for upholding TBR Global’s high service standards by delivering timely, accurate, and seamless ground transportation solutions. Position Details Location: TBR Global, USA – Hybrid (3 days in office / 2 days remote) Direct Report: General Manager, TBR USA Shift: To Be Confirmed (weekend availability required) Pay Rate: $28.00 – $32.00 / hour Key Responsibilities Daily Account & Dispatch Coordination Manage incoming communications across the Roadshow, Corporate, and Events shared inboxes. Complete shift handover reports, prioritizing pending tasks based on date, time, and urgency. Review next-day bookings (TBCs) and coordinate missing details directly with bookers. Coordinate specialty vehicle requests by confirming availability, cancellation policies, rates, and capacities before booking. Handle event and high-demand market inquiries, verifying regional availability and custom pricing. Coordinate client driver detail requests directly with Dispatch. Assist clients with specialized billing arrangements, multi-card transactions, and credit card setup. Process and manage online bookings, ensuring accurate rate structures and proper group assignment. Coordinate lunch orders and materials for client presentations as needed. Assist in training and onboarding new and existing team members. Reservation Accuracy & Service Standards Immediately acknowledge incoming client emails from shared team inboxes. Answer incoming calls within 3 rings. Review client profile notes, account requirements, and passenger records thoroughly before confirming bookings. Cross-check all reservation details (dates, flight numbers, travel times, vehicle types, and addresses) for accuracy. Verify payment details and confirm card selection with bookers when necessary. Issue corporate confirmations and meeting instructions within 15 minutes of request. Return event updates within 1 hour; ensure final manifests (meeting points, signage, on-site contacts, coordinator specs) are completed before your shift ends. Quoting & Supplier Relations Generate corporate sedan and SUV quotes through internal systems; source and elevate manual quotes with preferred suppliers as required. Manage event quoting workflows ensuring quotes are finalized within a strict 24-hour SLA. Obtain specialty and event supplier quotes via email, securing necessary management approval prior to sending to clients. Apply appropriate client markups and contracted discount structures to all quotes. Alert leadership immediately if an upcoming event requires TBR staff on-site. Exclusively book and coordinate with TBR Global preferred suppliers. What We Look For Exceptional attention to detail and accuracy under fast-paced deadlines. Demonstrated ability to anticipate issues, take ownership of service deviations, and resolve problems effectively. Strong communication skills with an emphasis on client care and exceeding service expectations. Comfort managing high-volume email workflows and ticketing/CRM databases. Flexibility and availability to work weekend shifts. #J-18808-Ljbffr TBR Global Chauffeuring