Customer Service Supervisor (Water) - Lenoir City, TN

Job OverviewThe Supervisor Customer Service is responsible for supervising daily customer service operations, handling escalated customer inquiries and issues, ensuring that service quality meets established standards, and supervising and coaching customer service staff. This role involves maintaining high levels of customer satisfaction, monitoring KPIs, and implementing improvements to enhance the customer service experience. The Supervisor Customer Service will also collaborate with other departments to address customer concerns and contribute to the development of customer service policies and procedures. #LI-BB2A Day In The LifeEvery day at Hubbell is different and you’ll contribute in many ways. On any given day, you’ll make a difference by: • Supervising and leading a team of customer service representatives, providing guidance, support, and feedback to ensure they meet performance standards and objectives. • Overseeing daily customer service operations, including scheduling, ensuring adequate staffing levels, and managing work distribution to main efficient service. • Assisting in resolving challenging customer issues and disputes, working closely with team members, cross functional groups and higher-level management when necessary. • Partnering with manager to create, document and implement procedures for department. • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis. • Coordinating activities with other internal departments to meet customer needs. • Utilizing customer service software and tolls to optimize service operations and improve customer interactions. • Tracking and reporting KPIs • Monitoring and enforcing adherence to customer service quality standards, policies, and procedures. • Conducting regular quality assessments of customer interactions. What will help you thrive in this role?3-6 years of prior customer service experience (required) • SAP Experience (required) • Excellent computer skills and experience with Microsoft Office - Outlook, Word, Excel, and PowerPoint (required) • Strong leadership skills/qualities (required) • Associate’s Degree or equivalent • Excellent communication (verbal and written) skills • Demonstrated ability to manage time achieve customer service goals and meet assigned deadlines • Proven time management skills: ability to prioritize and complete multiple tasks effectively • Critical thinking and problem-solving skills. • Ability to challenge team members in providing exceptional support to both external and internal customers. Hubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.Hubbell Utility Solutions Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.