Partner Manager

Partner Manager

United Kingdom

About CitySwift: CitySwift is the world's leading performance optimisation platform for public transport, enabling data-driven decision-making for some of the largest transport networks globally. Backed by over €15 million in venture capital funding, we partner with major public transport operators and government authorities, including Go-Ahead Group, Transport for London, and many more. CitySwift is experiencing accelerated growth, with 117% year-over-year revenue growth in 2025.

Our mission is to increase the adoption of sustainable public transport worldwide. Today, our platform optimises more than 3 billion passenger journeys annually, and our target is to reach 10 billion journeys by the end of 2026.

At CitySwift, you'll have the opportunity to take ownership, make a measurable impact, and grow professionally as part of a collaborative, mission-driven team. Join us in shaping the future of public transport by driving the next phase of CitySwift's growth.

Role Overview: As a Partner Manager, you'll play a pivotal role in delivering value for some of our most important customers. You'll be the day-to-day strategic partner to key accounts — building relationships, managing delivery across projects, and ensuring our platform is delivering against customer goals and ROI expectations.

This role is ideal for someone who thrives in a fast-moving SaaS environment, enjoys collaborating across teams, and is passionate about using technology to create better outcomes for cities and communities.

Key Responsibilities:

• Serve as the primary point of contact for a portfolio of customers ensuring customers get maximum value across the CitySwift product suite
• Build strong, trusted relationships with customers — from operational leads to senior stakeholders
• Manage onboarding, delivery, and post-deployment projects, ensuring milestones are tracked and met
• Monitor & increase usage and performance metrics to proactively identify opportunities for improvement or value realisation
• Translate customer goals into actionable plans and collaborate cross-functionally to ensure delivery
• Lead QBRs and regular account reviews with compelling data-led narratives
• Act as the voice of the customer internally, sharing insights with Product, Tech, and across the Partner Management department
• Supporting product development through testing and customer feedback, maximising the customer product experience
• Support renewals and expansions by demonstrating impact, building business cases, and aligning with long-term partner goals
• Drive continuous improvement by identifying patterns, raising risks, and suggesting process enhancements

Qualifications, skills & experience:

Experience working within a commercial or franchised bus operation is essential

• Strong knowledge of bus scheduling is highly preferred
• Experience in a customer-facing or project management role within the public transport industry or within the SaaS, consulting industries (2+ years ideal) Strong relationship-building and communication skills, with the ability to engage confidently at multiple levels
• Project management experience — organised, deadline-driven, and calm under pressure
• Comfortable with data — able to interpret usage trends, performance dashboards, and ROI metrics
• Collaborative mindset and ability to work cross-functionally with Product, Tech, and Commercial teams
• Genuine curiosity about transport, sustainability, and the role data can play in improving services
• Ability to travel periodically for customer meetings, onboarding, and reviews

We value, recognise and reward our people:

• A role with real scope, where your impact is visible, your salary is reviewed as we grow, and there are career progression opportunities as the company scales and internationalises.
• Comprehensive health and life insurance through Laya Healthcare in Ireland and Aviva in the UK.
• Flexible working with hybrid working as the default in Ireland, core hours of 10am to 4pm, remote options depending on role and a work abroad programme of up to 6 weeks.
• 25 days annual leave from day one, increasing by half a day per year of service, plus company days off, a half day before public holidays and an end of year shutdown.
• Enhanced family leave, including 6 months fully paid maternity leave and 3 weeks paid paternity leave after 18 months' service (and wedding leave!)
• And on top of all of this, the usuals done well. A matching pension scheme that increases with service, paid sick leave, bike to work scheme, wellbeing supports, and an employee referral programme with rewards of up to €4,000 (or equivalent) per referral.