Technical Customer Care Representative I (Entry-Level)

Job Description MCI is seeking a Technical Customer Care Representative I (Entry-Level) to join our team. As a technical support role, you will be responsible for troubleshooting VoIP Phones, Data Gateways, and High-Definition (HD) Video service disruptions. The ideal candidate will have a strong customer service background and be able to provide world-class customer experience. You will interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. Key Responsibilities Handle inbound and outbound contacts in a courteous, timely, and professional manner Troubleshoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling Ownership of resolving the customer's reason for contacting Tech Support Leverage multiple systems to research and troubleshoot service disruptions; coordinate with other departments to resolve issues when needed Utilize knowledge base and training to effectively troubleshoot a customer’s situation as it relates to Data, Video, and VoIP Phone system Qualifications Must be 18 years of age High school diploma or equivalent Understand the basics of VoIP Phone systems, internet gateways, and HD video Excellent organizational, written, and oral communication skills Ability to type swiftly and accurately (30+ words a minute) We offer a competitive compensation and benefits package, including paid time off, incentives, and rewards. If you are a motivated and customer-focused individual, we encourage you to apply. MCI is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment. #J-18808-Ljbffr