Director, Ticket Operations

There has never been a more exciting time to join Chicago Fire FC. As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities. Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald’s Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city. Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special. At Chicago Fire FC, our mission is to entertain, serve, and unite Chicago through world-class experiences and a relentless pursuit of excellence. We are guided by our core values: Integrity, Respect, Innovation, Accountability, and a commitment to Never Settle. If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you. Position Overview The Director of Ticket Operations will lead Chicago Fire FC’s ticketing operations, systems, inventory strategy, reporting, financial controls, box office operations, and event execution. Reporting to the Chief Ticketing Officer, this leader will oversee the Club’s ticketing ecosystem, partner closely across Revenue and key business functions, and help build the operational foundation for McDonald’s Park. This is a unique opportunity to lead a major ticketing transformation - delivering seamless operations today through Ticketmaster Archtics while guiding the transition to SeatGeek Unify and preparing for the Club’s new stadium in 2028. Success in this role means delivering best-in-class ticket operations today while helping build one of the most modern and scalable ticketing operations in professional sports. Responsibilities Include, But Are Not Limited To Lead the Ticket Operations Function Lead the Club's Ticket Operations department, overseeing all ticketing operations, systems, policies, and event execution. Recruit, develop, and lead a high-performing Ticket Operations team while fostering a culture of accountability, collaboration, and continuous improvement. Partner closely with the Chief Ticketing Officer, Vice President of Ticket Sales, Service & Operations, and Vice President of McDonald's Park Sales & Service to align operational priorities with the Club's evolving business objectives. Own the Club's Ticketing Ecosystem Serve as the operational owner of the Club's ticketing platforms, leading Ticketmaster Archtics today while guiding the successful transition to SeatGeek Unify. Oversee event builds, manifests, inventory architecture, pricing configuration, payment plans, promotions, user permissions, and system governance across all events. Partner with Ticketmaster, SeatGeek, and third-party technology providers to implement enhancements, integrations, and operational improvements that increase efficiency and scalability. Drive Revenue Through Operational Excellence Manage ticket inventory, financial controls, operational reporting, and League reporting while partnering with Revenue leadership to maximize ticket revenue and inventory utilization. Partner with Finance on reconciliations, settlements, payment plans, taxes, and account compliance. Develop reporting and operational insights that enable informed business decisions and support organizational performance. Deliver World-Class Event Operations Lead ticket operations and box office execution for all Chicago Fire matches and Club-supported events. Serve as the senior operational contact for complex ticketing #J-18808-Ljbffr Sports Careers