Automotive Nighttime Service Supervisor/Advisor

Job Description

Job Description

Automotive Nighttime Service Supervisor/Advisor- Holler Driver’s Mart

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

The position requires an individual with a knowledge of the fixed operations portion of an automotive dealership and must have strong customer service, employee engagement, and automotive service skills.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Train and refine daily process to achieve superior hours and $ per RO, ELR, etc.
• Maintain high employee satisfaction
• Dispatch work and manage shop workflow
• Maintain high-quality service repairs and minimizes comebacks
• Maintain and utilize reporting systems required by service manager and the manufacturer.
• Stay abreast of, and comply with federal, state, and local regulations that affect repair operations, such as State rules and regulations, hazardous waste disposal, OSHA Right-to-Know, etc.
• Handle customer complaints immediately and according to dealership's guidelines.
• Administers warranty claims, reviews warranty policy adjustments, understands and applies warranty guidelines, ensures correct processing of claims, and communicates warranty information to customers.
• Other duties assigned by management

Minimum Qualifications:

• Two to four years related experience and/or training; or equivalent combination of education and experience
• Valid driver’s license with acceptable driving record
• Acceptable background and drug screening
• Reliable transportation

Benefits:

• 401(k) & 401(k) Matching
• Employee Assistance Program
• Health Insurance
• Dental Insurance
• Vison Insurance
• Life Insurance
• Flexible Spending Account
• Paid Time Off After 6 months
• Referral Program
• Associate Discount Program

Supervisory Responsibilities

• Supervise the Service Department

Job Type:

• Full-Time

Schedule:

• Overnight Hours
• Monday-Thursday

Pay:

• Pay Plan will be discussed during interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. -10/EEOC_KnowYourRights_screen_reader_10_20.pdf