Patient Care Specialist Heart and Lung Clinic

Patient Care Coordinator

Great care starts with great people. (Like you.) At HonorHealth, you'll find something special. From humble beginnings in 1927 to one of Arizona's largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

The Patient Care Coordinator is the main patient contact for results, ordering labs and radiology, monitoring treatments and scheduling procedures. This position requires close communication with the providers and giving accurate information and recommendations to patients in a timely manner.

Essential Functions

• Schedule, obtain insurance authorization and complete paperwork for radiology and lab procedures as necessary. Provide patient all applicable information regarding their procedure/visit. Receive test results and discuss abnormal results with provider and contact patient to review results. Schedule procedures and follow up visits including educating the patient regarding prep, risk and benefits, as applicable. Obtain cardiac clearance where applicable. Review all medications with patients. Ensure all consent, treatment and compliance contracts are signed and in place. Provide information and coordinate education of patients on therapy, procedures, tests and diagnosis. Obtains referral to other specialties as needed.
• Follow up with patient after procedure/visit to address any problems, concerns or questions regarding the procedure/visit and advise when they will be contacted with results. Communicate any medical problems and concerns to providers and respond back to the patient with provider recommendation. Address all patient contacts with medical needs and discuss with provider as necessary, carry out provider's recommendations and orders.
• Maintain records of patient procedures, conversations and other pertinent information in patient charts.
• Act as liaison between provider, pharmaceutical companies and other physicians/physicians offices as necessary for continued patient care.
• Other duties as assigned.

Education

• High School Diploma or GED Required
• Other / Certificate Completion of a MA training program Required
• Associates Degree Preferred

Experience

• 1 year in a medical office Preferred
• 1 year experience in the specialty job posted/patient care and/or medical office Preferred

License and Certifications

• Basic Life Support (BLS) - Certification Required
• Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program Required
• Certified Medical Assistant (CMA) - Certification Medical Assistant Certification (e.g., CMA, CCMA, RMA) HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated Preferred