Salesforce Architect

Job Description:
Brief Summary of Role
• A Technical Architect (TA) designs the key technical components of the solution and helps direct Appirio
technical resources to develop and deliver the project deliverables.
• The TA reduces the overall project technical risk by uncovering design issues early in the project life cycle,
shares implementation best practices, and recommends solution alternatives.
• Additionally, the TA often conducts design/code reviews during major project milestones.
• The TA will work with customers to understand their business processes and requirements, as well as design,
configure and test Salesforce CPQ and Billing in accordance with client requirements.
• Additionally, knowledge of Contract LifeCycle Management (CLM) with any leading CLM platforms such as
DocuSign/SpringCM, Apttus, Conga is a plus.
Responsibilities:
• Designs and implements business technology solutions focused on cloud-based business applications,
specifically, Salesforce CPQ and Billing, and other custom solutions.
• Serves as subject matter expert around Quote to Cash.
• Direct involvement and/or oversight of developing business requirements, specifications, process flows,
application design, application configuration, testing and deployment.
• Works directly with clients to lead projects, facilitates business process analysis sessions, develops and
delivers key components of technology solution.
• Fulfills commitments consistently on-time and proactively escalates commitments that are in jeopardy.
• Responds promptly to requests and never allows queries to fall into a "black hole."
• Judges the tradeoffs with technology and feasibility and makes choices that fit the constraints of the project.
• Familiar with project management fundamentals and fulfilling the project management role on projects.
• Provides mentoring and guidance to other team members, including offshore team members.
• Confident and willing to challenge a customer and guide the customer towards the appropriate solution for
their needs and push back if a customer is asking for solutions that aren't in their best interest.
• Ability to guide customer towards creative uses of standard cloud software functionality to meet business
requirements instead of simply relying on custom code solutions
• Functioning as leader within the organization and industry.
• Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry
events.
• Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems.
• Contributes to the wiki, contributes to the Asset Libraries, Cloud Management Center, sponsors new
employees and Continuing Ed sessions.
• Provides pre-sales support as requested. Achieve published company utilization targets.
• Oversee technical decisions and activities of Appirio project teams including dividing up work, assigning to
team members, and monitoring for quality.
• Understand platform limitations and design alternatives to work around limitations Identify when business
requirements conflict with technical capabilities.
• Provide constructive feedback to project teams Monitor technical deliverables for consistent quality as well as
compliance with Appirio standards.
• Partner with project managers to monitor project status and risk areas.
• Demonstrate knowledge to design and build high-performance technical solutions on the Salesforce platform.
Education and Required Experience:
• Requires Bachelor's degree in Computer Science, Software Engineering, Management Information Systems,
and/or a related field plus 5 years of experience with Salesforce development or equivalent combination of
education and experience 8+ years project experience in a hands-on technical leadership position
• 10+ years of experience with Salesforce in a development or configuration capacity
• Salesforce Architect Certification is a must.
• Experience in other CPQ solutions like Apptus, Big Machines, Callidus, Zuora, ModelN etc is desirable.
• One or more current Salesforce certifications (Administrator/Advanced Administrator, Platform Developer 1 or
2, App Builder, Sales/Service Cloud
• Knowledge of Salesforce and Salesforce CPQ/Billing Best Practices using Apex and Visualforce.
• Knowledge of Salesforce Integration Patterns Multiple Salesforce
• Project deployments including release and environment management