Customer Service Representative

Customer Service Agents and/or Dispatchers NeededStarting at $14-$16 hourly based on experience! Looking for advancement and a raise? This position has a built in promotion program that will allow you to earn 2 raises in your first six months! Candidates who are bilingual in Spanish and English are welcome to apply as well, with great compensation.What You Will DoOur Customer Service Agents will serve as Emergency Dispatch Operators, monitoring systems for alarm signals and responding to alarms using the information provided in instruction screens.You will learn about the dispatch operator role and standard operating procedures through our paid training course.Once on the job, you will place the necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.Part of your job will be to properly document what happened and how you handled this situation within the system and make sure you followed all of the appropriate steps.How You Will Do ItAs an Emergency Dispatch Operator, you will participate in a five-week training program. We provide a fun and interactive learning environment. You will learn about the role and the great opportunities within our company, what is expected of you, how we monitor your performance and work together through the training classes so that you can be a successful Emergency Dispatch Operator.You will also be automatically enrolled in our Completion Bonus Program, where they will be able to earn 3 bonuses in your first year!What We Look ForRequiredMust be 18 years oldMultiple shifts availableMinimum of six (6) months of customer service experience; one year or more call center experience preferredPreferredHigh school diploma or GED preferredExcellent communication skillsAble to type between 20 - 25 wpmBasic knowledge of computer applicationsAbility to work efficiently under pressureStrong problem-solving skillsStrong organizational skillsStrong work ethicDay Shifts Available! Full TimeTraining Class Start Date: Monday, February 17thTime: 1:00 PM - 9:30 PM CST; Monday through Friday for 4 weeksJohnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.