Bilingual Customer Service Representative (On-Site)

Customer Service Representative*** This is an on-site position. ***ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.Major Duties And ResponsibilitiesOther duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.Promote positive customer relations with customers and coworkers.Answer routine and non?routine customer calls dailyProvide customer service to walk-in customers including accepting payments.Acquire a working knowledge of our database.Communicate effectively with a variety of people across various levels both within and outside the organization.Consistently meet established productivity, schedule adherence and quality standards.Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs.Provide information about products and services.Maintain customer records by updating account information.Follow communication procedures, guidelines, and policies.Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Must follow all company rules and procedures.Ability to deal with customers in a courteous, polite, and professional manner at all times.Respond to all web and email customer correspondence.Process incoming customer (CSC) transactionsRespond to customer voicemailsProvide support for customer service center as neededQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Excellent phone etiquetteExcellent written and verbal communication skillsExcellent attendance and punctualityEnjoy providing prompt and timely service to our clientsBe extremely detail?orientated, and efficient and possess superior written and verbal communication skillsMust possess strong interpersonal skillsHave compassion and empathy for customer situations and excellent listening skills.Have excellent customer service skills with the ability to build and maintain customer relationshipsBe energetic, self?motivated, and quick?thinkingCan work in a team environment or independently while being flexible and open tolearning new experiences in a fast?paced changing environmentAbility to read and comprehend normal instructions, correspondence, and memosMust be able to organize and write correspondence and memos in a logical/methodical mannerAbility to effectively present information to customers, clients, and other employees of the organizationAbility to apply common sense understanding to carry out detailed written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsExcellent computer skills required, including knowledge of various Microsoft Office programsAbility to handle difficult customers or situationsAbility to work varied shifts.Education And/Or ExperienceHigh school diploma or general education degree (GED)A minimum of one-year Customer Service Experience requiredA minimum of six months of Call Center experience preferredBilingual Spanish is requiredSupervisory ResponsibilitiesThere are no supervisory responsibilities in this position.Work EnvironmentThe work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.