Mountain Studio Retail Sales Associate | Boston, MA (Part-Time Keyholder)

Stio Mountain Studio Sales Associate

Stio is a mountain apparel brand that designs, develops and sells beautiful, functional, and innovative apparel infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming (and satellite teams in Salt Lake City, UT and Denver / Boulder, CO) Stio draws inspiration from the surrounding Teton Range and offers products via stio.com and its thirteen Mountain Studio retail locations in, amongst others, Jackson Hole, WY, Park City, UT, Boulder, CO, Bozeman, MT, Boston, MA and Bend, OR.

The Stio Mountain Studio Sales Associate is responsible for providing an exceptional brand experience with customers at our newest Mountain Studio retail location in Boston, MA. Sales Associates are required to deliver an outstanding level of customer service, which includes but is not limited to knowledge of the brand story and product, customer engagement, and selling. Stio Mountain Studio Sales Associates are committed to supporting a dynamic, cohesive team that provides a customer experience through connection, top-quality product education, and a passion for our products and company.

Join our team in Boston with enthusiasm ready to create a welcoming space for the community and our customers

Provide a welcoming retail store experience to our customers, excited to be part of our customer-facing team

Maintain visual store aesthetic through organizing displays, mannequin changes, routine cleaning and general tidying of the floor

Receive inventory shipments, restocking inventory on the sales floor, and maintaining an organized back-stock

Other operational duties including answering phones and fulfilling customer service shipments

Provide knowledgeable and up to date details of Stio products, sales, and pricing

Utilize Point of Sale system to accurately and efficiently process customer transactions; payments, refunds/exchanges and gift cards

This role requires keyholder responsibilities including opening and closing the store, handling alarms, cash management, and ensuring the store is secure.

Excellent customer service and interpersonal skills required

Flexibility to work opening, closing, weekend, holiday season shifts

Self-starter proactive with tackling daily tasks, handling customer interactions, and communicating with your managers on a daily basis

Commitment to creating an inclusive and supportive space for every person who enters the Mountain Studio

Computer proficiency and POS experience, Microsoft Office Suite skills preferred

Email and phone communication skills required

High School Diploma or GED preferred

Hourly Rate: $18-$22 DOE

Roles are part-time, hourly, non-exempt

Flexible shifts throughout the week, approximately 15-20 hours per week

Gear allowance each season for Stio gear

Holiday pay and additional seasonal perks for our teams

Must be able to move around the retail space, move upwards of 50 lbs and occasionally traverse ladders

Employee Assistance Program

This job description is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, we reserve the right to revise the job or to require that other or different tasks be performed. Stio is an equal opportunity employer of all qualified individuals, including minorities, BIPOC, LGBTQ+, veterans & individuals with disabilities.