FT Food Lion To Go Lead

Category/Area of Expertise: Retail Operations Job Requisition: 505695 Address: USA-VA-Portsmouth-2012 Victory Blvd. Store Code: Store 02675 Front End (7236426) PRIMARY PURPOSE Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers. Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale. DUTIES AND RESPONSIBILITIES Manage the Food Lion To Go operations, including hiring, training and developing department associates. Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports. Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time. Provide leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy. Support the achievement of budgeted financial and operating results. Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly. Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items. Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations. Control store's expenses through proper ordering, care for supplies and equipment. Understand and use company tools such as financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems; understand and utilize Average Cost Inventory System (ACIS). Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained. Have a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations. Observe and correct all unsafe conditions that could cause associate or customer accidents. Record and report all associate and customer accidents in accordance with established Food Lion procedures. Ensure compliance with local, state and federal regulations. Adhere to all company guidelines, policies and standard practices. Maintain security standards. Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses. Provide recognition of accomplishments and offer constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales. Support Front End operations as needed Greet each customer and use their name whenever possible. Identify customers needing assistance and offer to take the customer's order to their car. Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice. Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD. Perform all other duties as assigned. QUALIFICATIONS A high school graduate or equivalent preferred. Ability to lead and manage a team. Strong understanding of store operations and merchandising techniques preferred. Excellent interpersonal, organizational, communication and customer service skills. Ability and willingness to learn multiple tasks and technical requirements of the job. Ability to use technical information to solve problems. Must meet minimum age requirements to perform specific job functions. Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; accreditation must be maintained while employed in a position requiring accreditation. PHYSICAL REQUIREMENTS Stand 100% of the time with occasional walking short distances. Ability to push or pull up 75 pounds on occasion and up to 2,000 pounds using a pallet jack or float. Perform repetitive hand and arm motions. Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion. Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners. Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level. Meet established volume activity standards for the position. Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time, including inclement weather. Have sufficient visual ability to check invoices, dates, and other written documents. PREFERRED REQUIREMENTS Ability to use computers and other communication systems required to perform job functions. Ability to use hand held computers for orders, mark downs, scan outs, and inventory. Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions), national origin, age, disability, sexual orientation. #J-18808-Ljbffr